Data Insights Manager
stafford, midlands, united kingdom
Harnham
+ Bonus + Car Allowance THE COMPANY A major player in the online services industry is investing heavily in their Customer Operations function. Following the rollout of a new CRM system (Zendesk), they are now hiring a Data Insights Manager to lead the Contact Centre Analytics function, helping to drive operational excellence across a high-volume, multi-channel environment. THE … essential. Your remit will be focused around Operational Efficiency, Contact Volume Analysis, Agent Performance Reporting & Workforce Management Support. You will be responsible for consolidating data from multiple sources, including CRM (Zendesk), telephony, chatbot & mail. Your team will support the wider business in moving towards self-serve analytics for operational data and you will take a pro-active role in identifying More ❯
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