Customer Service Specialist
- Hiring Organisation
- Super Smart Service Ltd
- Location
- Staffordshire, England, United Kingdom
Manage and develop relationships with a portfolio of B2B eCommerce clients, serving as their primary point of contact and trusted logistics partner. Lead client onboarding, service adoption, and ongoing account support to ensure long-term success. Collaborate cross-functionally with Operations, Technology, Sales, and internal teams … deliver seamless customer experiences. Monitor fulfillment performance, analyze operational data, identify potential issues, and drive continuous improvement initiatives. Conduct regular client business reviews, provide performance insights, and maintain proactive communication with key stakeholders. Identify opportunities for service expansion and support client growth through value-added solutions. What ...