3 of 3 Permanent Customer Insight Jobs in Staffordshire

alignment with group objectives and client needs.* Own product performance-tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution.* Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions.* Shape product roadmaps that deliver both short-term value and long-term differentiation-balancing ambition with feasibility.* Work … well-maintained and clearly prioritised backlog that delivers value early and often.* Champion simplicity and usability-ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas.* Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making.* Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? * Proven experience owning digital products in a tech-enabled or service-oriented environment.* A commercially minded product thinker who blends customer empathy with business acumen.* Strong strategic capability, combined with hands-on delivery experience.* Excellent communication and stakeholder management skills-able to influence at all levels.* Comfort working in environments More ❯

alignment with group objectives and client needs. * Own product performance-tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution. * Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions. * Shape product roadmaps that deliver both short-term value and long-term differentiation-balancing ambition with feasibility. * Work … well-maintained and clearly prioritised backlog that delivers value early and often. * Champion simplicity and usability-ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas. * Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making. * Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? * Proven experience owning digital products in a tech-enabled or service-oriented environment. * A commercially minded product thinker who blends customer empathy with business acumen. * Strong strategic capability, combined with hands-on delivery experience. * Excellent communication and stakeholder management skills-able to influence at all levels. * Comfort working in environments More ❯

the development and delivery of our Automotive Intelligence Platform by translating business needs and user feedback into clear, actionable requirements. You'll contribute to our product roadmap, own specific customer problem areas, and help ensure features are delivered with measurable impact. This is a hands-on role with the opportunity to work across the full product lifecycle, from discovery … may be required to meet with customers and partners in the UK and internationally. Key Responsibilities: Collaborate with Product Managers to shape product enhancements aligned with business goals and customer needs. Own and become an expert in defined problem spaces and user segments. Translate customer feedback and insights into clear product requirements and opportunities. Conduct user interviews, surveys … priorities. Experience working in Agile environments with familiarity in Scrum, Kanban, or Lean frameworks. Knowledge of the automotive industry, dealership operations, or dealer management systems. Experience gathering and interpreting customer insights to drive product decisions. Comfortable managing multiple product streams and balancing stakeholder needs. Strong analytical thinking and problem-solving abilities. Comfortable using tools such as Jira, DevOps, Confluence More ❯