2 of 2 Permanent Customer Retention Jobs in Staffordshire

The next step in your customer success career begins here. Customer Success Manager - Emergency Services This is an entry-level role focused on supporting the CSM team with day-to-day customer interactions, reporting and research, while building the foundations for a career in Customer Success. Full-time Birmingham Hybrid What are we all about? Lots … and have fun along the way. You'll see our enthusiasm and passion for the work we do displayed throughout every interaction with us, whether it's on a customer call, on one of our wonderful webinars or at our flagship BIG Social event. What are our values? We graft We give a sh t Who do we work … sector, including with 41 of the UK's police forces, our track record speaks volumes about the value we bring to those on the front line. What's the Customer Success Manager role all about? Our Customer Success team develops collaborative and supportive working relationships with our diverse customer base to ensure the adoption and use of More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … or Series A-stage company. Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. Experience managing infrastructure partners and external technical relationships. Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. Track record of leading transformational More ❯