4 of 4 Permanent Data Manager Jobs in Staffordshire

Data Insights Manager – Contact Centre Stoke-on-Trent £55,000-£65,000 + Bonus + Car Allowance THE COMPANY A major player in the online services industry is investing heavily in their Customer Operations function. Following the rollout of a new CRM system (Zendesk), they are now hiring a Data Insights Manager to lead the Contact … Centre Analytics function, helping to drive operational excellence across a high-volume, multi-channel environment. THE ROLE As Data Insights Manager, you will own the analytics and reporting strategy for the Contact Centre. This is a brand-new role with plenty of autonomy to shape how data is used to drive decision-making and improve performance. Managing … a team of 3 analysts, you’ll work closely with stakeholders across Operations, Workforce Management, Digital, Tech, and QA to ensure the right metrics are being tracked, data is accurate, and insights are driving tangible improvements. The contact centre is significant in scale, with over 2,000 agents and more than 600,000 weekly customer touchpoints – so experience working More ❯

Data Insights Manager – Contact Centre 📍 Stoke-on-Trent | On-Site Only (No Hybrid/Flex) 💰 Up to £65,000 + 10% Bonus + £5K Car Allowance We’re working with a leading business looking to hire a Data Insights Manager to lead their Contact Centre analytics strategy. This is a brand-new role , offering real autonomy … and visibility, reporting directly into the Senior Data Insights Manager. 🔍 What You’ll Own: You’ll be the go-to expert for all things Contact Centre data – identifying trends, tracking performance, and recommending improvements across: Operational efficiency Contact volume & traffic Agent productivity & performance Workforce management metrics 📈 Key Responsibilities: Analyse data across CRM, telephony, chatbot, and email to … provide actionable insights Ensure data quality, completeness, and frequency is on point Work with BI, Tech, QA, and Workforce Management teams to deliver value from data Help drive self-service enablement across the contact centre Manage and develop a team of 3 Analysts (prior management experience ideal, but strong Senior Analysts ready to step up are welcome) 🧠 What More ❯

Opportunity to Lead Data & Analytics Strategy Opportunity to work with a Global Organisation About Our Client This opportunity is with a well-established, Global Plc operating within the industrial and manufacturing sector. The company is known for its innovative products and is committed to leveraging data to maintain its competitive edge in the market. Job Description Lead a … small but expanding team of Data Engineers, BI Developers and Data Governance specialists Develop and implement data strategies to support business objectives. Oversee the collection, analysis, and interpretation of key business data. Create detailed reports and dashboards to inform decision-making processes. Collaborate with cross-functional teams to ensure data accuracy and consistency. Identify trends, patterns … and insights to recommend actionable solutions. Manage and optimise data storage, security, and accessibility protocols. Provide training and support to teams on data tools and analytics. Stay updated on industry trends and emerging technologies in data analytics. The Successful Applicant A successful Data and Insights Manager should have: A strong background in data analysis More ❯

group.The Senior Counsel will help the Deloitte network innovate and deploy new technologies while managing legal and regulatory risks and compliance.They will serve as counsel in the Technology and Data team within the Technology & Business Solutions Group. The Senior Counsel will provide legal advice, counsel and support on compliance with technology regulations (including AI and other emerging technologies), development … of Deloitte technology products and platforms, and software and data licensing and other commercial contracting arrangements. The Senior Counsel will have a broad range of responsibilities including: Providing guidance to technology teams and business leaders on IP, regulatory compliance, and other legal risks associated with development, operation, and implementation of technology products, platforms, systems and innovations. Reviewing products and … drafting, and negotiating licenses; terms of use; policies, disclosures and other documentation associated with use and deployment of Deloitte and third-party technology products Reviewing and negotiating software and data licensing and other commercial agreements with vendors Developing legal and risk policies and guardrails, including for use of vendor products and services Developing and maintaining FAQs, templates, policies and More ❯