2 of 2 Permanent IT Analyst Jobs in Staffordshire

IT Support Analyst (First Line) Stoke (4 days per week on site) 26-28k Applications accepted with experience in the following roles: Help Desk First Line Support Customer Service/Call Centre (with vested interested in Tech) Entry Level candidates who have completed a Tech related Degree … basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolution Essential Skills: Good IT skills Ability to work to demanding timelines Strong focus on team achievements but can work effectively without guidance Excellent communication skills Strong organisational skills More ❯

quality of service for clients. About the role You will provide technical assistance and support to employees throughout the business, ensuring timely resolution of IT-related issues and maintaining high levels of colleague satisfaction. As part of a large Help Desk team of approximately 20, you will provide assistance … ensuring speed and quality of responsiveness. Respond to helpdesk tickets, troubleshoot technical issues, and provide guidance on software and hardware usage. Assist users with IT-related inquiries, providing clear and concise explanations of technical concepts Perform routine maintenance tasks, including software updates, hardware configurations, and system monitoring. Maintain accurate … of support requests, resolutions, and system changes. Where possible, provide training and support to junior helpdesk staff, sharing knowledge and best practices. Participate in IT projects, such as software rollouts, system upgrades, and infrastructure improvements. What does Knights offer? You will be part of a One Team culture that More ❯