17 of 17 Permanent ITIL Jobs in Staffordshire

effective resolution. Monitor service performance, identify trends, and implement improvements to enhance service quality. Manage incident, problem, and change processes in line with ITIL best practices. Ensure excellent customer service standards are maintained, acting as a key point of contact for clients and stakeholders. Coordinate onboarding of new clients, ensuring ...

team to deliver first-class service and support critical, high-security projects. We’re looking for someone with IT support experience and knowledge of ITIL processes (incident, change, and problem management). You’ll need strong customer focus, excellent communication skills, and a proactive, adaptable mindset. If you love problem ...

general education e.g. GCSE Maths & English or equivalent Proficient use in Microsoft Office including Word, Excel and PowerPoint Specialist Service Management qualification or equivalent. (ITIL - Foundation) Desirable Project management qualification/experience. (Prince2) Experience Essential Experience of working in administration/office environment. Experience in NHS clinical systems ...

support team works within a service delivery framework, the development and consistent adoption of best practice policies and procedures based on an AGILE, ITIL v4, release management, maintaining system configuration and documentation, managing faults and failures to resolution as well as resolving data quality issues within any systems or application. ...

working within an IT service Operations or Service Management environment, knowledge of Incident, Problem, and Change Management processes in addition to some leadership experience. ITIL V4 Foundation or Project Management Certifications (PMP, Prince2 Practitioner) are advantageous but not essential. Our client operates within the defence sector, so candidates must either ...

workshops Experience within an IT or project management environment Experience of project management tools Experience of using Microsoft Visio Leadership or management qualification ITIL qualification Experience Essential Substantial experience of managing Digital Capital projects Substantial experience in a supporting role to a senior manager or director Experience in a project ...

level knowledge, Cisco, Fortinet, Rukus, VLANs, VPNs, firewalls. Hardware & Infrastructure: Microsoft Technologies Virtualization & Cloud Backup & DR Security & Compliance Operating Systems & Tools Certifications: Essential: MCSE, ITIL, CCNA or equivalent Desirable: CISSP or CompTIA Security+, ISO27001 experience, PRINCE2 Key Responsibilities Strategic Leadership & Collaboration: Lead and mentor a team of IT professionals, fostering ...

Desk team in Stoke-on-Trent. This is an excellent opportunity for someone looking to develop their career in IT support within a structured, ITIL-driven environment. The Role As a 1st Line Support Engineer, you will act as the first point of contact for both internal and external customers … business to resolve issues effectively About You Previous experience in an IT support or Service Desk environment (preferred but not essential) Understanding of ITIL processes (Incident, Problem, Change Management) Strong communication skills, both written and verbal Customer-focused mindset with a genuine desire to resolve issues A team player ...

Line IT Engineer – Patching Second Line Support Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully … implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour ...

central library. 7. Contribute to knowledge articles and quick reference guides; support super-user and floor-walking activities at go-live.8. Follow ITIL-aligned processes for change and release; protect sensitive data and comply with safety and IG requirements. 9. Collaborate with Support to hand over changes and ensure support ...

accurate configuration data Support internal and external audits with well-evidenced CMDB controls and documentation What We're Looking For Essential Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices Hands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDB … discovery integrations Some scripting capability to support data manipulation tasks (e.g. PowerShell or Python) Awareness of security controls, compliance frameworks, and audit requirements Certifications ITIL Foundation v3/v4 - minimum requirement ITIL Specialist or higher - advantageous Platform-specific CMDB certifications (e.g. ServiceNow CISCMDB) - highly desirable The Kind of Person ...

successfully onboard new or updated services into live operations About You Proven experience in a Service Operations or ITSM leadership role Strong knowledge of ITIL-aligned processes (Incident, Problem, Change Management) Experience managing KPIs and SLAs within a service environment Hands-on experience with ITSM tools such as ServiceNow … Jira Strong leadership, stakeholder management, and communication skills Ability to manage multiple priorities in a secure, high-pressure environment ITIL v4 Foundation (essential); additional certifications (PRINCE2, PMP) advantageous Security Requirements Due to the nature of this role, candidates must be eligible for UK Security Clearance (SC). This typically requires ...

Solutions Architect - Defence & National Security Location: Stoke (Onsite - 5 days per week) Salary: £75,000 + benefits Clearance: UKSV clearance required (must be eligible) About the Role Sanderson Government & Defence is supporting a leading organisation ...

Security focused Solutions Architect Are you security focused, like working in a client facing environment delivering security Solutions? Looking for an Architect to join an amazing highly talented team. Delivery cutting-edge, high security solutions ...

enterprise storage platforms, working with Fortinet security technologies. This is a very successful, well-established, award-winning MSP so they do like candidates with ITIL based or worked in a similar MSP, service management environment. Would suit someone with proven hands-on infrastructure experience, building, configuring, and implementing NetApp storage … including firewalls and core security services. Desirable Vendor certifications such as: NetApp (e.g. NCDA, NCIE, or equivalent) Fortinet (e.g. NSE 4–7 or equivalent) ITIL Foundation certification. Security Clearance Office based, Stoke On Trent Must have security clearance or be willing to go through the process as part ...

equivalent experience in Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive experience … skills, including creation and maintenance of build standards and operational procedures. Desirable Citrix certifications: CCA-V/CCA-D CCP-V/CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). Monitoring ...

consistent working practices. Person Specification Qualifications & Training Essential Educated in Computer Science, or equivalent experience in related field. Evidence of continuing professional development. Desirable ITIL Foundation Courses. Experience Essential Experience of acting as a first line of support for data, reporting, or information queries within a busy service environment. … reports using web-based reporting services e.g. Microsoft SQL Reporting Services and Microsoft Power BI. Experience of using IT based service management skills i.e. ITIL or equivalent. Experience of working in a complex and demanding environment. Skills, Knowledge & Abilities Essential Knowledge of Business Intelligence information reporting tools i.e. Microsoft Power ...