Burton-On-Trent, Staffordshire, West Midlands, United Kingdom
Amtis Professional Ltd
problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITILcertification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies more »
Management Solutions Software/Hardware Infrastructure Patching End User Hardware - Laptops/Thin Clients Enterprise Backup Solutions Anti-Virus Solutions Networking Fundamentals SharePoint Administration ITIL qualified This is an excellent MSP with offices in Stoke On Trent, going from strength to strength. You would be joining a newly created … be part of the journey!!! Working autonomously under your own initiative but in a collaborative company, someone who is proactive and likes working to ITIL best practice. Due to the nature of the business this would suit someone who currently holds Security Clearance, or be able to obtain SC more »
Specification Education and qualifications Essential Educated to GCSE level or equivalent relevant experience Relevant IT specialist course Desirable Obtained or working towards EDCL qualifications ITIL qualifications Experience Essential experience working in a busy ICT Service Desk environment Problem solving within a mixed computing environment Experience of working in a … workload (to support the dynamic nature of the service). Multi-tasking ability required to deal with multiple incidents awaiting resolution Desirable Understanding of ITIL working practices Experience of managing small project(s) Experience of testing newly developed software and Reporting problems/issues. Experience of working in an more »