10 of 10 Permanent Incident Management Jobs in Staffordshire

the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA directly … privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end … internal and/or external) functions: Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement. Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design: Collaborating with internal and More ❯

your experience to problem-solve and identify the cause. As a senior member of the team, you'll also take on some additional tasks: implementing an ITIL-aligned Application Management strategy and mentoring junior analysts. In effect, you'll be a subject matter expert, tackling escalations and developing our talent. As you work, you'll be learning new IT … space and MS-SQL databases A point of escalation for all Application related issues within the Application Support team. Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis. Ensuring the entire application estate … availability, and performance of software systems through a combination of software engineering and systems administration principles. Responsible for monitoring, automating, and improving the operational aspects of software systems, including incident response, capacity planning, and performance tuning Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. Maintaining middleware such More ❯

high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure … runbooks are followed and are fit for purpose Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident Follow major incident process Threat Intelligence: Stay … improve detection capabilities. Generate detailed reports on emerging threats, attack trends, and security posture improvements. Monitored and analysed security logs from SIEM platforms to identify suspicious activity. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Own the development and implementation of SOC Use Cases Evaluate new security technologies and More ❯

fast-growing team. What You'll Do: Leverage your expertise in Azure Sentinel and related security platforms to monitor, detect, and respond to security incidents. Lead and participate in incident management , ensuring swift identification, investigation, and resolution of security threats using modern toolsets. Who You Are: Experienced with Azure Sentinel , SIEM, and other security monitoring/incident management tools. Adept at i ncident management, risk assessment, and operational security for enterprise systems. Passionate about automation, innovation, and continuous improvement in security. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief More ❯

To co-ordinate and support with MOD and other authority assurance activities To support with the Completion of JSP processes Supporting the Development and maintenance of our Information Security Management System (ISMS) to best support the Company’s activities, including Risk Management and Accreditation Document Sets (RMADS) and Company Security Policies. You will be a strong communicator working … and procedures in place to manage risks. Looking at maintenance improvements, controls to measure threats. Involved in co-ordinating information governance, including annual Service assessments/reports and risk management, monitoring the operation of the Company’s Information Security Management System, incident management, champion security and education across the business. More ❯

and manage service contacts received via multiple contact channels ensure that all contacts received by Service Desk are recorded within the dedicated ITSM software tool contribute to the 'Problem Management' process within Service Operations, ensuring that reoccurring incidents are identified in the incident management process and appropriately passed through to Problem Management liaise with second line … support teams to identify resolution for incident and service requests. Where appropriate, reassign tickets to second line for technical resolution liaise with third party providers to ensure incidents are resolved in line with their Service Level Agreement manage and deliver key service rollouts/upgrades of hardware and software. Experience and skills Essential knowledge of supporting Microsoft Operating systems More ❯

Experts to join a high-performing team on a long-term contract. This role will focus on delivering advanced observability solutions, enabling predictive analytics, business impact insights, and proactive incident management across enterprise environments. Job Responsibilities/Objectives: As a Splunk ITSI Expert, you will be responsible for the design, development, and optimisation of Observability Level 4 capabilities … to improve operational efficiency and service reliability. Designing and implementing Observability Level 4 solutions, covering event management, metrics, logs, traces, time series topology, and AI/ML model integration. Building and maintaining comprehensive dashboards, alerts, and root cause analysis frameworks. Conducting business impact analysis and delivering predictive and preventative insights for IT services. Integrating observability tools and data with … Proven experience in delivering Observability Level 4 solutions. Deep expertise with the Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM frameworks (ITIL, ServiceNow) and service management processes. Solid knowledge of network, server, and application infrastructure. Excellent analytical and problem-solving abilities. Strong communication skills with the ability to translate technical details into business language. Desirable More ❯

of this role is to support BAU activity by ensuring the business has stable, performant and secure systems from a day to day operational perspective. Your responsibilities will include Incident management: all support requests to be managed within agreed service level agreements Problem management: addressing recurring issues and escalating where necessary Identifying, diagnosing and resolving technical problems More ❯

model water distribution networks using hydraulic modelling software (e.g. Infoworks, or similar) to mitigate risks on network interventions. Analyse and optimise water network performance to minimise leakage, improve pressure management and ensure regulatory compliance. Design diagnostic tests to identify and resolve network issues, such as head losses, leaks or pressure anomalies. Prepare technical documents, specifications, scopes for network improvements. … engineering activities. Provide technical support and guidance to operational teams and stakeholders. National & regional fire service liaison lead. Key stakeholder in the delivery of the mains cleaning programme. Support incident management requirements. Essential Qualifications and Experience: The successful candidate will be educated in a Civil or Environmental engineering discipline or related field. Minimum of 2 years of experience … in water network engineering, with a strong focus on water hydraulics. Demonstrated experience in analysing and optimising water distribution systems. Strong understanding of water network operations, including pressure management and flow analyses. Excellent problem-solving skills with an ability to work under pressure in a fast-paced environment. Valid driving license and a willingness to travel to sites as More ❯

artifacts ️ Automate and schedule data loads via process chains ️ Provide go-live support and performance monitoring ️ Engage with auditors for compliance and data lineage requirements ️ Support change request and incident management processes More ❯