2 of 2 Permanent Performance Metrics Jobs in Staffordshire

leadership and direction to the IT support team, ensuring workloads were prioritised effectively and service levels were consistently met. * Conducted regular 1:1s, performance reviews, and skills assessments to support team development and progression. * Oversaw recruitment, onboarding, and training of new support engineers to maintain a high-performing team. … Ensured adherence to ITIL-based processes, including incident, problem, and change management. * Monitored team performance metrics, ticket queues, and SLA compliance, identifying areas for improvement and implementing corrective actions. * Delivered advanced IT line support across a wide range of client infrastructures, including Microsoft 365, Azure, Windows Server, networking ...

with development and QA teams throughout the full delivery lifecycle Gather and interpret customer feedback to inform ongoing optimisation and iteration Conduct UAT, analyse performance metrics and monitor success against defined KPIs Carry out competitor analysis and market research to support longer-term roadmap planning Facilitate collaboration across … benefits package including healthcare, pension and generous holiday allowance If you're looking for a role where your decisions directly influence user experience, commercial performance and product evolution, please apply and one of the team will be in touch to discuss the role further. ...