7 of 7 Permanent Problem Management Jobs in Staffordshire

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits … mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for … services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident lifecycle. Manage customer satisfaction, long More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service … our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, working as instructed More ❯

We have an outstanding new opportunity for a Data Product Specialist to join the Data Management Delivery team at Virgin Media O2. The department provides the organization with its governance structure to deliver enterprise data capability across its platforms and business units. It manages hundreds of VMDATA engagements annually … high-performing teams and a culture of inclusion and innovation. We are committed to being accessible, inclusive, and equitable for all. Must-Haves Stakeholder management skills with effective communication abilities, both spoken and written. Experience in task management, understanding data, data flows, and componentization. Knowledge of data structures … relationships, and project governance tools like JIRA, Kanban, and dashboards. Problem management experience with pragmatic delivery understanding. Familiarity with project methodologies such as Waterfall, Agile, WAgile, and influencing stakeholders accordingly. Additional Skills Experience in structuring collaboration plans and roadmaps. Knowledge of GCP and related skills. Understanding of DFD More ❯

and IS industry practices, bringing learning into HE; all within in the scope of the relevant IS solutions. Collaborates with users in projects and problem management to maintain, develop and deploy the best feasible and most- cost efficient IS solutions/services for the business. Ensures solution documentation … of existing SAP solutions/services. Consults the users to identify and learn about current procedures and to clarify further requirements. Supports the installation, management, maintenance, and optimization of all SAP processes related to the area of responsibility. Provides guidance to IS project management and IS delivery unit More ❯

and IS industry practices, bringing learning into HE; all within in the scope of the relevant IS solutions. Collaborates with users in projects and problem management to maintain, develop and deploy the best feasible and most- cost efficient IS solutions/services for the business. Ensures solution documentation … of existing SAP solutions/services. Consults the users to identify and learn about current procedures and to clarify further requirements. Supports the installation, management, maintenance, and optimization of all SAP processes related to the area of responsibility. Provides guidance to IS project management and IS delivery unit More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯