2 of 2 Permanent SLA Jobs in Staffordshire

2nd Line Service Desk Engineer Stoke-On-Trent

Hiring Organisation: Dee Set
Location: Stoke-on-Trent, Staffordshire, England, United Kingdom
Employment Type: Full-Time
Salary: £26,797 per annum

Interfaces: IT Service Desk (1st Line) Infrastructure & 3rd Line Engineers Business system owners External suppliers and partners IT Operations Manager Measures of Success SLA adherence and ticket resolution times First-time fix rate/reducti ...

Finance Systems Support Analyst - Aderant - London

Hiring Organisation: 17918
Location: West Bromwich, Staffordshire, United Kingdom

Intapp, etc.). Aderant Expert and related systems, with the Aderant table structure, etc Experience with ITSM platforms such as ServiceNow, including queue and SLA management. Knowledge of SQL Role: Act as 1st line support for Aderant finance systems issues and requests via ServiceNow. Resolving or escalating incidents in line ...