2 of 2 Permanent Support Analyst Jobs in Staffordshire

Greene King is seeking an Application Support Analyst to join a busy IT team supporting multiple systems across our pubs and brewing operations. You will provide 3rd/4th line support, act as an escalation point, and use SQL and coding skills to resolve issues and improve ...

handling multiple priorities at any given time, with the breadth of knowledge to drive technical improvements alongside the tenacity to undertake day to day support activities. Job Description Your role as Application Support Analyst Act as 3rd/4th Line Support for the Business … upgraded, patched, and maintained in a proactive and timely manner Be responsible for delivery of agreed incident SLA’s and ensure all the support issues are fully understood, managed, and resolved Own root cause targeting for the team to minimise the volume of issues and improve the customer experience ...