2 of 2 Permanent Support Analyst Jobs in Staffordshire

Line Support Engineer – Stoke-on-Trent (Windows 10/Server, VMware, Office 365, Active Directory, SharePoint, McAfee/Sophos Antivirus, Dell/Lenovo hardware, Skype for Business) Are you passionate about solving IT problems and helping people? We’re looking for a hands-on 1st Line Support Engineer … join a growing team in Stoke-on-Trent. This is your chance to make an impact, support both internal and external customers, and develop your IT skills in a fast-moving, high-security environment. In this role, you’ll be the first point of contact for customers, handling calls ...

Working Culture & Career Progression Structured 8-week onboarding programme Key Skills, Competencies & Attributes Previous experience in a customer-facing role , ideally in a software support environment. Excellent organisational skills , with the ability to meet deadlines and maintain attention to detail. An ability to take ownership of your workload … Work in the UK – no visa sponsorship available Key Responsibilities Building strong relationships with your dedicated portfolio of customers. Delivering high-quality technical support, advice and guidance to clients. Handling assigned technical support tickets through email, telephone and web portal, to ensure prompt and effective resolution. Providing clear ...