Service Desk Manager
- Hiring Organisation
- Oscar Associates (UK) Limited
- Location
- Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
mentor a team of service desk engineers, providing day-to-day guidance, coaching, and performance management. Oversee IT service desk operations, ensuring efficient ticket management and adherence to SLAs and KPIs. Act as the escalation point for complex technical issues, ensuring timely and effective resolution. Monitor service performance ...