2nd Line Support Engineer
- Hiring Organisation
- Digital Waffle
- Location
- Tamworth, Staffordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £38,000 - £42,000 per annum
ensuring issues are resolved efficiently with minimal disruption. You will play a key role in diagnosing root causes, resolving recurring problems, and supporting core infrastructure and business systems. Collaboration with the wider IT team is essential to maintain high service levels and continuously improve support operations. Key Responsibilities … issues (DNS, DHCP, VPN, and connectivity) Support Windows Server environments, file services, and basic virtualisation Collaborate with 3rd line engineers on escalations, projects, and infrastructure improvements Identify opportunities to improve service quality and automate repetitive tasks Maintain accurate documentation and contribute to the knowledge base Assist with software deployments ...