Field Services Manager - Staines
- Hiring Organisation
- Cognizant
- Location
- Staines-upon-Thames, Surrey, UK
- Employment Type
- Full-time
documentation from External Customers and/or Incumbents Analysis of Service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements. Due Diligence with customer prior to RFP & BAFO submissions. Attend Customer agreed locations to collect all customer processes relating … current delivery of Services around EUC & Field Services. Create Process Document of current service for the customer and Partner. Work closely with our Third Party Partner Understanding of Desk side Support duties and process Understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL. ...