1 of 1 Permanent Onboarding Jobs in Staines

heart of everything you do? If so, I'd love to hear from you! Role Overview As Customer Project Manager, you’ll be the driving force behind the successful onboarding of my clients' largest customers. Working closely with Product and Service Delivery teams, you’ll manage internal resources and customer stakeholders to ensure a smooth, efficient, and high-impact implementation … Lead end-to-end projects, ensuring a smooth transition from initial agreement to go-live. Develop detailed project plans, track milestones, and guide customers through every step of their onboarding journey. Process Design & Optimisation: Continuously refine onboarding processes to enhance efficiency and deliver an exceptional customer experience. Cross-Functional Collaboration: Partner with Product, Service Delivery, Sales, and other internal teams … for new customers during implementation. Build strong relationships, manage scope effectively, and respond to customer queries with clarity and speed. Metrics & Reporting: Define and track KPIs to measure customer onboarding success. Communicate project status to Product Managers and Senior Leadership, highlighting customer impact and satisfaction. Documentation: Maintain templates, workflow maps, and resources to support a consistent and customer-friendly implementation More ❯