Onsite Support Team Leader
Stevenage, Hertfordshire, South East, United Kingdom
Littlefish
to join our dynamic team based in Stevenage. This role involves providing effective onsite technical support and managing a team of Onsite Support Engineers. Key Responsibilities Team Leadership & People Management Lead, coach, and mentor a team of on-site engineers, ensuring performance standards are met and exceeded. Set and manage SMART objectives, conduct regular 1:1s, and support career … resolution. Customer Experience Champion a customer-first approach, ensuring all interactions are handled with empathy and professionalism. Monitor and improve CSAT scores, proactively addressing feedback and service gaps. Resource & Asset Management Forecast and manage resource requirements, including cover for planned/unplanned absences. Maintain accurate asset tracking and stock levels, leveraging tools such as build trackers. The More ❯
Employment Type: Permanent
Salary: £50,000
Posted: