8 of 8 Permanent ITSM Jobs in Stevenage

client, a large-scale enterprise infrastructure organisation in the aerospace & defence sector, is building a centralised Configuration Management Database (CMDB) to underpin its IT Service Management processes. The role covers designing and developing the CMDB application itself, automating data collection and integration across multiple sources, and delivering operational and executive ...

CMDB Application Developer & Reporting Specialist to support a major Defence customer by developing and maintaining a centralised CMDB solution that underpins critical IT Service Management and Digital Workplace se click apply for full job details ...

Google Workspace Support Specialist for an onsite contract in Stevenage, Hertfordshire. This hands-on Level 2 role focuses on Google Workspace administration and strong ITSM incident management. Active SC clearance is essential, with MOD SC preferred. The position requires collaboration across technical teams to maintain high-quality service delivery. #J ...

user support, incidents, and service requests with a strong customer focus. You will manage Gmail, Meet, Drive, Chat, and Google Editors, work with ITSM processes, and coordinate with vendor engagements to ensure high service quality and effective #J-18808-Ljbffr ...

help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. Reporting to the Head of Service Governance & Improvement, the ITSM Tooling Product Manager will be responsible for the vision, strategy, governance and continual improvement of M Group Technology's ServiceNow platform and wider Service Management … demand, prioritise enhancements and oversee the delivery of new capabilities that maximise business value. Drive Service Management excellence by ensuring ServiceNow effectively supports key ITSM processes, including Incident, Problem, Change, Request, Knowledge, Configuration, Service Level and Asset Management. You'll champion automation, workflow optimisation and self-service capabilities to improve ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

line with SLA requirements. Support and troubleshoot: Gmail Google Meet Google Drive Google Chat Google Docs, Sheets, and Slides Manage and update tickets through ITSM platforms and incident management processes. Escalate and identify technical or process gaps where required. Support Google case management activities and vendor engagements. Assist with reporting … Google Chat Google Editors (Docs, Sheets, Slides) Proven experience providing Level 2 Google Workspace Support. Strong incident and request management experience. Experience working with ITSM tools and processes. Excellent troubleshooting and user support skills. Ability to identify and escalat technical, service, or process-related issues. Strong communication and stakeholder management ...

secure enterprise environment in Stevenage.This is a hands-on Level 2 support and administration role, requiring strong knowledge of Google Workspace alongside excellent ITSM and incident management experience.Key Skills Required:Advanced Google Workspace AdministrationStrong L2 Google Workspace support experienceGmail, Google Meet, Drive, Chat, Docs, Sheets & SlidesUser account and application/… service managementExpert-level incident & request managementRemedy/enterprise ITSM experienceStrong ITIL/ITSM process knowledgeGoogle case managementMicrosoft 365/Global Email awarenessBasic understanding of network infrastructureAbility to identify technical and ITIL process gapsYou'll be responsible for supporting users, resolving L2 Google Workspace issues, managing incidents and requests, and working ...