3 of 3 Permanent Knowledge Transfer Jobs in Stevenage

Level 3 incidents relating to telephony and videoconferencing services. Responding to hardware and software service requests. Maintaining and contributing to the technical knowledge base. Supporting and participating in telephony and videoconferencing projects. Providing occasional assistance to operational support teams. Ensuring the operational maintenance and continuous improvement of telephony … videoconferencing infrastructure. Providing technical knowledge transfer and support to service desk and technical teams. Updating and maintaining technical documentation, procedures, and support processes. What you'll need to succeed To be successful in this role, you'll have strong experience supporting enterprise telephony and collaboration solutions, alongside excellent ...

activities, ensuring a clear route from current to target state. Work with existing architecture and support teams to ensure platforms are operationally sustainable. Lead knowledge transfer and operational handover so internal teams can support platforms independently. Build effective relationships with senior technical and business stakeholders, suppliers and delivery ...

switch mode power supplies would also be an advantage, (but not essential). Work well in a multifunctional and multi-skilled team environment, supporting knowledge transfer to/from colleagues You’ll be prepared to work autonomously if needed, lead the delivery of your work assignments, and actively ...