Service Lifecycle Management (SLM) SME
- Location
- Stevenage, England, United Kingdom
user base is fully supported and empowered. You will lead the evolution of the platform by chairing Community Change Boards (CCBs), translating operational requirements into technical specifications, and ensuring that third-party deliverables align with the complex configuration needs of our UK user base. Key responsibilities Operational Support … continuity. Identify common user friction points and develop training materials to ensure the standardisation of terminology and processes across the Group. Community Engagement & Requirement Gathering - Establish and chair regular Community Change Boards (CCBs) with UK-based users to capture feedback and action new/future requirements. Facilitate sessions ...