4 of 4 Permanent Service Delivery Jobs in Stevenage

summary We are recruiting for a Contact Centre Coordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. We are seeking a motivated individual to join our Outpatients Appointment Centre into dynamic and fast-paced role where you can make … Centre. The successful applicant will Manage a team of Contact Centre Advisors, ensuring effective communication, smooth coordination of outpatient services, and high-quality customer service to patients and stakeholders. We are seeking individuals with excellent communication and interpersonal skills, who can effectively prioritise tasks and manage their workload ...

Fusion Cloud applications, ensuring systems operate efficiently and meet business needs. Work will be delivered in line with ITIL processes, with strong emphasis on service quality and user experience. Close collaboration will take place with Product Owners, Business Analysts and third-party providers. Key Responsibilities Advanced application support will … translated into clear technical specifications System enhancements planned, tested and implemented with minimal disruption Oracle ERP configuration, data setup and migration overseen Incidents and service requests managed through ITSM tools Application issues diagnosed, resolved and root causes identified Third-party suppliers managed to meet SLAs and quality standards Technical ...

role combining 1st, 2nd and some 3rd line support with responsibility for mentoring junior technicians, maintaining IT infrastructure and ensuring a first-class service for both staff and students. You'll work closely with the Technical Account Manager and wider Managed Services team, acting as the main onsite technical … records. Deliver approved technical changes and small onsite IT projects. Work closely with internal technical teams, third-party suppliers and stakeholders to ensure excellent service delivery. Skills & Experience Essential Previous experience in a 2nd Line or Senior IT Support position. Strong knowledge of: Windows Server Windows 10 & 11 Microsoft ...

data centres and associated infrastructure services (server, storage, network and cloud platforms). Lead operational governance including change control, risk management and service standards. Develop and run disaster recovery and business continuity activities including DR testing and failover exercises. Lead operational incident response, supporting crisis management and continuous improvement. … Coordinate facilities and specialist service providers, managing supplier performance and service delivery. Deliver capacity planning and operational forecasting across infrastructure and data centre environments. Produce and maintain operational documentation including runbooks, procedures, policies and standards. Ensure compliance with internal security, safety and operational controls. What you're looking ...