11 of 11 Permanent Service Delivery Jobs in Stevenage

UK Nationals who are eligible to obtain and maintain Security Clearance (SC). About the Role: As a Wintel Engineer, you will be a key technical specialist within the service delivery team. You'll leverage your deep understanding of Windows environments to ensure the stability, performance, and security of critical systems. Your responsibilities will include: Providing expert-level … control processes, ensuring proper validation and documentation. Contributing to the installation, configuration, and decommissioning of server hardware and software. Monitoring system performance, analysing trends, and proactively identifying opportunities for service improvement against SLAs. Participating in technical projects, implementing designs to meet service delivery requirements. Working collaboratively within the team and alongside other service providers, potentially mentoring … Level 3 proficiency). Demonstrable experience in systems administration, including installation, configuration, and security hardening (System Software L4, Security Admin L4 equivalent). Experience in IT operations and supporting service delivery in a structured environment (IT Operations L3). Excellent analytical and problem-solving skills with a meticulous attention to detail. Strong communication and interpersonal skills, capable of More ❯

manage SMART objectives, conduct regular 1:1s, and support career development. Foster a culture of accountability, urgency, and continuous improvement. Operational Excellence Oversee daily support operations including incident resolution, service requests, and hardware/software troubleshooting. Ensure adherence to ITSM processes and SLAs, using tools such as ServiceNow. Identify and implement process improvements to enhance service delivery and efficiency. Stakeholder Engagement Build and maintain strong relationships with client stakeholders, acting as the primary point of contact for escalations and service reviews. Collaborate with internal teams including Infrastructure, Internal IT, Sysadmin, and Service Integration to ensure seamless service delivery and issue resolution. Customer Experience Champion a customer-first approach, ensuring all interactions are … handled with empathy and professionalism. Monitor and improve CSAT scores, proactively addressing feedback and service gaps. Resource & Asset Management Forecast and manage resource requirements, including cover for planned/unplanned absences. Maintain accurate asset tracking and stock levels, leveraging tools such as build trackers. The Ideal Candidate Will Have: Essential Skills & Experience Proven experience leading a team of IT More ❯

within a team as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users. Process. Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service. Service Level. Recognises opportunities to improve performance against Service Level. Acts as a point of escalation to resolve service delivery issues. Monitors performance through statistical reporting and analysis. Project Work. Works within a team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of … data required to diagnose and resolve more complex problems (both new and known), Escalates or gains support where appropriate. Proactively analyses, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service. Team Working. Trains and coaches members of the team to provide knowledge, assistance and advice. Works in More ❯

based in Stevenage. This role involves providing effective onsite technical support and managing a team of Onsite Support Engineers. You will: Provide tactical advice, coaching, and guidance: Support operational delivery to Onsite Support Engineers, ensuring they have the resources and knowledge needed to succeed. Deliver 1st and 2nd line onsite and remote technical support: Resolve issues related to desktops … customers and handle technical queries in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a focus on … line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense More ❯

LINUX Engineer (Service Support) Salary: £45,000 + 10% Allowance + Bonus - Total Compensation circa £50,000 Location: Stevenage - full-time on-site Clearance: DV Cleared or DV Clearable. Initially SC Cleared The Company: You will join a world-class consultancy bringing digital transformation to the MoD. Due to the size and expertise, there is excellent scope for training … resolve issues to maintain system operational states within SLA and KPI targets. Document processes for first-time fixes and quick resolutions. Monitor system status and report issues promptly to service management and relevant teams. Maintain high customer satisfaction by understanding and meeting customer needs within your support role. Provide server and application support, utilizing automation, creating build images, documentation … instructions, and configuring Linux servers. Strong scripting skills are required. Mentor and train junior team members to enhance team knowledge and skills. Contribute to other tasks as directed by Service Delivery Managers and participate in new work initiatives. This role requires security clearance to a high level; please visit National security vetting: clearance levels - GOV.UK () . Your Skills More ❯

from you. The role and what youll be getting up to on a day-to-day basis: Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team, office based in Stevenage. This is a shift rota role, Mon-Fri am shift 06:00 to 14:30 and pm Shift 14:00 to … 00. As the Onsite Engineer, you will be providing a walk-up service to a range of users, you will also be required to provide floorwalking services, You may also be required to visit various client sites, you will report into the On-site Support Team Leader. Your main duties will include providing effective onsite technical support to Littlefishs … You will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLAs. In this role, delivering a VIP-level service is essential. Youll be expected to demonstrate a genuine passion for customer service, showing empathy, professionalism, and urgency in every interaction. Confidence in face-to-face engagement with More ❯

you. The role and what you'll be getting up to on a day-to-day basis: Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team, office based in Stevenage. This is a shift rota role, Mon-Fri am shift 06:00 to 14:30 and pm Shift 14:00 to … 00. As the Onsite Engineer, you will be providing a walk-up service to a range of users, you will also be required to provide floorwalking services, You may also be required to visit various client sites, you will report into the On-site Support Team Leader. Your main duties will include providing effective onsite technical support to Littlefish … will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA's. In this role, delivering a VIP-level service is essential. You'll be expected to demonstrate a genuine passion for customer service, showing empathy, professionalism, and urgency in every interaction. Confidence in face-to-face engagement More ❯

per annum + 5% Bonus + 10% DV Bonus (where applicable) Clearance: Active SC required We are currently seeking a skilled and motivated Linux Engineer to join our established Service Support team in Stevenage. This is a customer-facing, on-site position supporting live, mission-critical IT services for a high-profile client. The successful candidate will play a … and document system incidents and requests in line with SLAs and KPIs Implement configuration changes and automation solutions Collaborate with internal teams and customers to maintain system health and service quality Produce and maintain technical documentation, build guides, and support materials Mentor junior team members to support knowledge transfer and team development Participate in service improvement initiatives and … other tasks as directed by service delivery managers Essential Requirements: Active SC (Security Check) clearance Proven experience supporting Linux environments (RHEL 5-9, Debian 10/11) Strong scripting skills: Bash, Python, KSH Experience with Ansible for automation Familiarity with VMware (host deployment, affinity rules) Knowledge of backup technologies such as NetApp, SAN, and Cohesity Understanding of security More ❯

essential. You’ll also have the opportunity to contribute to projects across different locations and support long-term technical goals, while maintaining a strong focus on customer satisfaction and service delivery. Core Skills Required: • Windows Server 2022 • Active Directory (AD) • AD Group Policy Objects (GPOs) • System Center Operations Manager (SCOM) • Windows Server Update Services (WSUS) • Microsoft Endpoint Configuration Manager More ❯

maintain documentation (e.g., build documents, work instructions) • Build and configure Linux servers and develop automation scripts • Deliver server and application support including backup and virtualization tasks • Collaborate closely with service delivery managers and other teams • Mentor and support junior team members • Participate in new service initiatives and other tasks as directed ________________________________________ Required Skills & Experience • Strong knowledge of … approach ________________________________________ Working Hours • 37 hours per week (Monday to Friday) • Rotational shifts (e.g., 07:00–15:30 or 10:30–19:00) • Remote work may be permitted depending on service needs and management approval ________________________________________ Additional Information Even if you don't meet every requirement, we encourage you to apply if you have relevant transferable skills. We are committed to More ❯

a Wintel Integrator to support critical infrastructure projects. Based on-site in Stevenage, this role involves maintaining and integrating Wintel systems, working closely with technical teams to ensure reliable service delivery. The Role: As a Wintel Integrator, you'll be responsible for maintaining and integrating Windows-based systems, supporting infrastructure changes, and contributing to solution delivery across multiple … projects. You'll work closely with engineers, architects, and service teams to ensure systems are secure, stable, and fit for purpose. You'll also help document technical procedures, participate in testing and deployment activities, and ensure solutions meet operational requirements and service-level targets. The role offers a good mix of hands-on technical work and collaborative project More ❯