3 of 3 Permanent Actionable Insight Jobs in Stockport

conversation intelligence platform to measure agent behaviours, customer experience and compliance Extract, transform and analyse conversational data using Power BI, Excel and SQL, ensuring insight is accurate, accessible and structured for wider business use Develop and maintain dashboards that provide stakeholders across Quality Assurance, Operations and Risk with clear … recommendations Apply conversational design principles to identify the language and behaviours that influence customer experience, escalation, vulnerability and resolution quality Translate behavioural insight into practical coaching frameworks and performance conversations in collaboration with Quality Assurance, Knowledge and operational teams Support the development of Quality Assurance scoring models ...

seeking a Data Scientist to develop and deliver data science solutions turning complex data into actionable insights. You will cover the full data science lifecycle from problem understanding to production deployment. Role requires 3–5 years of commercial data science experience, with proficiency in scoring models ...

Data Scientist, you will play a key role in developing and delivering data science solutions that turn complex data into actionable insights and measurable business value. You will work across the full data science lifecycle, from understanding business problems and exploring data through to developing, validating … suitable modelling approaches. Develop scoring and predictive solutions such as propensity, classification, ranking, segmentation or behavioural models. Turn model outputs into actionable scores, insights or decision-support tools. Work closely with Data Scientists, Data Engineers and business stakeholders to deliver end-to-end solutions. Clearly communicate ...