2 of 2 Permanent Customer Experience Jobs in Stockport

data is structured, accessible, and aligned with service goalsempowering targeted coaching, impactful reporting, and continuous improvement. If youre passionate about how language influences behaviour, customer outcomes, and compliance, this is your opportunity to make a real difference. Key Actions Configure and maintain scorecards, processes, and category structures within … using SQL, Excel, and Power BI. Develop dashboards and reports with clear commentary and actionable insights. Apply conversational design principles to identify language impacting customer experience and compliance. Collaborate with QA and Operations to embed insights into coaching and performance frameworks. Deliver training and create practical materials ...

structured, accessible, and aligned with service goals—empowering targeted coaching, impactful reporting, and continuous improvement. If you’re passionate about how language influences behaviour, customer outcomes, and compliance, this is your opportunity to make a real difference. Key Actions Configure and maintain scorecards, processes, and category structures within … using SQL, Excel, and Power BI. Develop dashboards and reports with clear commentary and actionable insights. Apply conversational design principles to identify language impacting customer experience and compliance. Collaborate with QA and Operations to embed insights into coaching and performance frameworks. Deliver training and create practical materials ...