Technical Support Manager
Stockton-on-tees, County Durham, United Kingdom
Everfield UK Limited
aligning support strategies accordingly. Capture and analyse customer feedback to inform service enhancements and product improvements. Technical & Product Expertise Maintain deep knowledge of Fitfactory's software solutions and the manufacturing sector. Provide expert-level troubleshooting and guidance to team members and customers. Proactively identify and address recurring issues, and implement preventative solutions. Champion best practices in software support processes and … support ticketing platforms. Excellent communication and interpersonal skills. Data-driven mindset with strong analytical and reporting capabilities. Desirable Skills Familiarity with Fitfactory products, particularly Tricorn Production. Experience in the manufacturing or production software industry. Working knowledge of relational databases (e.g. Microsoft SQL Server). Technical experience with Windows, Event Logs, IIS, and Crystal Reports. Background in supporting or deploying enterprise More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: