1 of 1 Permanent Documentation Skills Jobs in Stoke-on-Trent

user support. Key Responsibilities: Provide first-line IT support (password resets, Outlook/Teams, printers, Wi-Fi, VPN, OneDrive, meeting room kit) Escalate issues to IT providers with clear documentation and resolution steps Support new starter onboarding: set up M365 accounts, assign licences, configure email/Teams/SharePoint access, provision devices, and ensure Day 1 handover runs smoothly. … CRM system: manage users, permissions, picklists, data hygiene, dashboards, and reports Build simple CRM automations and support KPI/dashboards for staff Create and maintain user guides and process documentation Support digital awareness initiatives (e.g., phishing alerts, safe handling tips). Provide on-site IT support for key events, ensuring equipment and systems are tested in advance Work with … technologies, process improvements, and system automations About You: Hands-on IT troubleshooting experience (hardware/software) Knowledge of Microsoft 365, Teams, and basic CRM administration Strong problem-solving and documentation skills Organised with the ability to manage multiple tasks and priorities Flexible, proactive, and willing to learn new technologies This role is a fantastic opportunity for someone with More ❯