2 of 2 Permanent Proactive Maintenance Jobs in Stoke-on-Trent

existing tickets from 1st line support, providing expert assistance when needed. Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required. Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues. Maintain accurate ...

point for technical issues passed on by 1st Line Support. Attending customer sites to resolve technical problems, respond to support requests and carry out proactive maintenance. As the IT Support Engineer you will be monitoring server and backup systems, investigating alerts and resolving issues where necessary. Installing, configuring … with ITIL practices would be beneficial. Knowledge of 3CX VoIP systems would be an advantage. Excellent communication, customer service and problem-solving skills. A proactive approach, with the ability to work independently and as part of a team. A full UK driving licence and willingness to travel to customer ...