6 of 6 Permanent Root Cause Analysis Jobs in Stoke-on-Trent

on operational excellence, troubleshooting, and automation across Azure Integration Services and Power Platform. You’ll work closely with internal teams and client stakeholders to ensure reliable service delivery, drive root-cause analysis, and implement security and compliance best practices. What You’ll Do Act as Tier 2/3 escalation point for service desk tickets—triage, diagnose … years hands-on in Azure Integration Services. Strong experience with Azure Pipelines (CI/CD), YAML, and release gates. Familiarity with ITIL processes including incident prioritisation, change management, and root-cause analysis. Working knowledge of Power Platform (Power Automate, custom connectors, DLP policies). Scripting skills in PowerShell, Azure CLI, and REST APIs. Diagnostic expertise using Kusto Query More ❯

service. As the 3rd Line Support Engineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced troubleshooting and root cause analysis for hardware, software, server, and network related issues. Act as a senior point of contact within the service desk, offering mentoring and technical guidance to More ❯

line engineers, performing advanced troubleshooting and resolving a wide range of technical issues. Key Responsibilities Manage complex incident and problem tickets escalated from junior engineers. Deliver advanced troubleshooting and root cause analysis for hardware, software, server, and network-related issues. Serve as a senior point of contact within the service desk, mentoring and guiding junior engineers and More ❯

Skills, Training and Experience Essential oDesigning and implementing complex solution architecture oDeploying, configuring, and managing software database and integration solutions design and development oDiagnosing and resolving software solutions, performing root cause analysis, and implementing corrective actions to minimize downtime and ensure system stability comprehensive documentation of applications including design, deployment and testing oTeam Leadership and Mentoring: Providing More ❯

three days in the office per week. Responsibilities Conduct detailed analyses to identify trends, opportunities, and performance gaps. Produce actionable recommendations to improve operational efficiency and strategic outcomes. Perform root-cause analysis to uncover hidden drivers behind performance metrics. Design, develop, and optimise Power BI dashboards and interactive reports tailored to various stakeholders and needs. Automate and … cater to both technical and non-technical audiences. Write and optimise advanced SQL queries to extract, transform, and analyse data. Design and implement data models to support reporting and analysis needs. Ensure data pipelines are efficient, reliable, and scalable. Track and report on Key Performance Indicators (KPIs) across multiple business areas and divisions. Highlight trends and anomalies to seniors … and managers, while also analysing and resolving them to ensure a clear understanding of root causes and implementing necessary solutions. Work closely with cross-functional teams across divisions to understand their data needs. Act as a bridge between technical teams and business stakeholders, ensuring alignment in reporting goals. Personal qualities, experience and skills A minimum of 3 years of More ❯

integration during acquisitions. Manage PC lifecycle tasks: setup, refresh, disposal, and more. Configure and maintain phones, printers, scanners, and other devices. Monitor IT systems and resolve incident backlogs with root cause analysis. Procure hardware/software and ensure proper approvals. Deliver on-site support when needed. What do we want to know about you? Bachelor’s degree or More ❯