2 of 2 Permanent Windows Server Jobs in Stoke-on-Trent

a wide range of technical issues. Key Responsibilities Manage complex incident and problem tickets escalated from junior engineers. Deliver advanced troubleshooting and root cause analysis for hardware, software, server, and network-related issues. Serve as a senior point of contact within the service desk, mentoring and guiding junior engineers and apprentices. Maintain clear, detailed technical documentation and contribute … Technical Services Clients and End Users Essential Skills & Knowledge Proven experience in a senior or 3rd line IT support role, ideally within an MSP environment. Advanced knowledge of Microsoft Windows Server platforms. Proficiency with Active Directory, Group Policy, DNS, DHCP, and general domain infrastructure. Strong experience with Microsoft 365 (Exchange Online, SharePoint, EntraID/Azure AD More ❯

networks - no two days are the same. What you'll be doing Escalation point for 1st Line issues, ensuring problems are resolved quickly and effectively. Supporting Microsoft 365, Windows Server, Active Directory, and end-user devices. Troubleshooting networking technologies (LAN/WAN, firewalls, switches, routers, VPNs). Maintaining and optimising critical systems that keep manufacturing operations … assets, and incidents. What we're looking for Proven experience in 2nd Line IT Support (manufacturing or fast-paced environments a bonus). Solid knowledge of Microsoft technologies (Windows 10/11, Server, O365, AD). Networking know-how - TCP/IP, DNS, DHCP, VPNs, firewalls. Strong troubleshooting skills with a proactive approach. Excellent communication skills More ❯