1 of 1 Permanent Operations Management Jobs in Stratford-upon-Avon

growing again. Right now too much knowledge sits in a few people's heads, so this hire builds the processes, documentation and central service management system that will let the business scale. You will sit on the senior leadership team, with a clear route to a Head of Operations role and you will: Design and embed processes and documentation across operations Lead the rollout of Halo for tickets, SLAs, escalations and knowledge Manage a small technical team plus outsourced service desk and NOC partners Report operations KPIs to the leadership team every month What you will ...