ways of working. Collaborate with internal IT service managers (e.g., Change, Configuration) to safeguard service stability. Ensure IT service partners remain compliant with IT service management processes and governance. Support major incident management and post-incident reviews to drive accountability and learning. Qualifications ITIL Managing Professional (or equivalent advanced ITIL … Demonstrated ability to manage senior stakeholder relationships and communications Proven experience in defining and reporting on SLAs and KPIs Hands‐on experience with IT Service Management tools (e.g., IFS Assyst, ServiceNow, or equivalent) Strong background in contract management and IT financial operations Expertise in major incident management and escalation handling ...
