ITSupport Team Manager Suffolk We are currently recruiting on behalf of our client for an experienced ITSupport Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership … and technical expertise to the role, ensuring the team provides timely, effective, and professional ITsupport to all users. In this role, you will be responsible for leading day-to-day support operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and a deep understanding of ITsupport are essential. Key Responsibilities: Lead and mentor the ITsupport team, ensuring the daily operations and escalations are handled effectively and efficiently. Take More ❯
ITSupport Team Manager Suffolk We are currently recruiting on behalf of our client for an experienced ITSupport Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership … and technical expertise to the role, ensuring the team provides timely, effective, and professional ITsupport to all users. In this role, you will be responsible for leading day-to-day support operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and a deep understanding of ITsupport are essential. Key Responsibilities: Lead and mentor the ITsupport team, ensuring the daily operations and escalations are handled effectively and efficiently. Take More ❯
Time Appointments are thrilled to be working on behalf of an award-winning company based in Ipswich who are looking for an ITSupport Engineer. Key Duties: Provide first line investigation, diagnosis, escalation and resolution of incidents and service requests in line with documented procedures to ensure high availability and efficient running of IT systems for the … business. Maintain IT equipment and operational records efficiently and accurately to enable effective support of systems by the ITsupport function. Provide support, documentation and cover for the Service Desk to ensure that consistent support services to the users and business are maintained. Maintain standards within and around the ITsupport function … Candidates must have the following: 5 GCSE's (or equivalent) at grades A-C to include English and Maths. Experience working within an ITSupport environment. Broad understanding of computer networking concepts. Detailed understanding of servers, clients, applications and communications. Previous experience with Microsoft Desktop technologies. More ❯
rapidly. They were 15% over target last year and have invested that money back in to the business to ensure a future proof environment. You will help lead the support team through projects such as new systems, office fit out, as well as mentor and lead the team in to an exciting transition alongside the Head of IT. Responsibilities … As an ITSupport Team Manager you will... Deliver high quality, user centric customer service, maintain & improve support standards. Lead, manage and coordinate IT projects. Oversee documentations, training and team performance tracking. Contribute and influence the IT Strategy. Requirements: As an ITSupport Team Manager, you will need... Extensive technical knowledge of M365 … Azure AD and Azure Cloud Computing. Technical knowledge and configurations of Windows Servers stack. Awareness of IT Operating standards, a focus on Cyber Security standards and practices. Experience managing or leading a team. Benefits: As an ITSupport Team Manager, you will... Annual company performance bonus (Paid for the last 18 years) Healthcare Plan Enhanced Holiday & Pension More ❯
IT Administrator/Support Location: Bury St Edmunds, Sudbury, Framlingham, Halesworth Salary: Competitive + benefits I'm working with a forward-thinking professional services firm who pride themselves on being approachable, modern, and client-focused (think friendly experts, not stuffy old-school). They're growing, and now need an IT Administrator who can keep their tech … and patching, review systems for vulnerabilities, and even get involved in AI projects and automation to help modernise the firm's IT. What's on your plate: Hands-on ITsupport across multiple sites (Windows, Macs, iOS & Android) Supporting case management software + Microsoft Office Suite Networking know-how (VPN, firewalls, DNS, TCP) Monitoring, maintaining and patching servers … and infrastructure Liaising with external contractors when things get tricky Bringing fresh ideas around AI, SharePoint, Teams, Power Automate & PowerApps What you'll bring: Solid ITsupport experience (ideally across multi-site environments) Strong troubleshooting skills with a calm, client-first approach Organised, detail-focused, and able to juggle priorities Bonus points for experience in legal/regulated More ❯
IT Administrator/Support Location: Bury St Edmunds, Sudbury, Framlingham, Halesworth Salary: Competitive + benefits I'm working with a forward-thinking professional services firm who pride themselves on being approachable, modern, and client-focused (think friendly experts, not stuffy old-school). They're growing, and now need an IT Administrator who can keep their tech … and patching, review systems for vulnerabilities, and even get involved in AI projects and automation to help modernise the firm's IT. What's on your plate: Hands-on ITsupport across multiple sites (Windows, Macs, iOS & Android) Supporting case management software + Microsoft Office Suite Networking know-how (VPN, firewalls, DNS, TCP) Monitoring, maintaining and patching servers … and infrastructure Liaising with external contractors when things get tricky Bringing fresh ideas around AI, SharePoint, Teams, Power Automate & PowerApps What you'll bring: Solid ITsupport experience (ideally across multi-site environments) Strong troubleshooting skills with a calm, client-first approach Organised, detail-focused, and able to juggle priorities Bonus points for experience in legal/regulated More ❯
