3 of 3 Permanent Problem Management Jobs in Suffolk

endpoint security, and network access controls Handle cyber security incidents and support incident response and recovery activities Perform root cause analysis and work with problem management teams Plan, test, and implement changes following strict change control processes Support OT security projects and ensure compliance with regulatory standards (NISD …/27002, IEC 62443 SCADA systems (electricity or utilities environment preferred) Purdue Model understanding Secure VPN technologies (IPSec) Scripting: PowerShell/Python PKI & certificate management Knowledge of communication technologies (Fibre, Satellite, Mobile, etc.) Qualifications & Certifications Relevant degree or equivalent experience Certifications (preferred): NSE, CCNA, CCNP, CCIE or similar Must ...

/problems Be the first point of call for all our users Escalating IT issue to the Service Desk Supervisor where necessary Incident and problem management Completing Internal user moves including patching & cabling Asset/Configuration, Item Management Performing basic administrative support duties, as required, to meet … duties as assigned by the Service Desk Supervisor Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Prioritizing and managing several open cases and mini projects at one time Keep up to date with advancements in technology Review of services ...

basic system maintenance tasks. * Assist with cyber security monitoring and remediation tasks. Process & Continuous Improvement * Follow ITIL-aligned processes for Incident, Request, and Problem Management. * Contribute to the creation and maintenance of knowledge base articles. * Identify recurring issues and highlight trends to support root cause analysis. * Support service improvements … aptitude). * Good understanding of Microsoft 365 (Outlook, Teams, SharePoint, etc.). * Good understanding of Windows operating systems and desktop environments. * Strong troubleshooting and problem-solving skills. * Excellent communication skills, both technical and non-technical. * Ability to manage workload and prioritise effectively. Desirable * Exposure to Active Directory/Microsoft ...