makes us unique. To understand more about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at Role Summary The ServiceDelivery Manager will interpret and anticipate the needs of their customers and establish close working relationships with them. The ServiceDelivery Manager must therefore possess practical … role may require our work to be completed outside of the standard office hours and will require travel through UK and Global CPS Offices. What you will be doing ServiceDelivery & Operations: Ensure high-quality IT servicedelivery, aligning with business needs and SLAs. Manage incident, problem, and change management processes effectively. Stakeholder Management: Act as … the key point of contact for internal teams and external clients, ensuring alignment on service expectations and continuous improvement initiatives. Stakeholder Management: Carry out service reviews with business management to ensure requirements for IT services, solutions and products continue to be met and use this to help drive global continuous improvement strategies and initiatives. Technical Leadership: Leverage hands More ❯
Service Desk Manager Location: Newmarket Salary: £50,000 to £55,000 Working Pattern: Onsite An opportunity has opened for a Service Desk Manager to join an MSP in Newmarket. The ideal candidate will have a background working at a Managerial level within a Managed Service Provider and have an excellent technical background in IT Support and Service skills from 1st line to 3rd line. They are looking for someone that has managed SLAs for customers and has managed a team of servicedelivery team members. Service Desk Manager Key Skills: Experience as a Service Desk Manager or Lead position Managed Service Provider (MSP) experience Hands on 1st line to 3rd line … support Experience of SLA management Team management experience Experience of introducing new processes to drive continuous improvement Understanding of SME technologies (Microsoft 365, Azure, networking, firewalls etc) Service Desk Manager Responsibilities: Managing and leading the service desk team of a mixture of 1st, 2nd and 3rd liners Conduct reviews and suggest ways to improve Leading and implementing SLAs More ❯
Service Desk Manager Location: Newmarket Salary: £50,000 to £55,000 Working Pattern: Onsite An opportunity has opened for a Service Desk Manager to join an MSP in Newmarket. The ideal candidate will have a background working at a Managerial level within a Managed Service Provider and have an excellent technical background in IT Support and Service skills from 1st line to 3rd line. They are looking for someone that has managed SLAs for customers and has managed a team of servicedelivery team members. Service Desk Manager Key Skills: Experience as a Service Desk Manager or Lead position Managed Service Provider (MSP) experience Hands on 1st line to 3rd line … support Experience of SLA management Team management experience Experience of introducing new processes to drive continuous improvement Understanding of SME technologies (Microsoft 365, Azure, networking, firewalls etc) Service Desk Manager Responsibilities: Managing and leading the service desk team of a mixture of 1st, 2nd and 3rd liners Conduct reviews and suggest ways to improve Leading and implementing SLAs More ❯
part of the Trust IT Team and contribute to the provision of customer focus and supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective servicedelivery standards and will provide hardware and software support. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and … self-starter who has excellent motivation and the right attitude to succeed with minimal supervision. Duties and responsibilities To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window. Setting up and supporting students & staff with their 1 to 1 device, raising repair claims when required … Setting up new PCs, Laptops, Tablets, iPads. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor/manage More ❯
opportunity for an experienced IT Support Manager to join a growing organisation and play a key role in managing the IT support function, leading internal projects, and ensuring exceptional servicedelivery across the business. You will oversee the day-to-day operations of the IT helpdesk, lead and mentor the IT support team, and work closely with both … and ensure efficient resolution of technical issues. Plan, coordinate, and deliver internal IT projects to a high standard with full documentation and governance. Drive high-quality, user-centric customer service, ensuring the IT function meets service level expectations. Maintain and develop internal IT procedures, policies, and technical standards. Manage relationships with third-party suppliers and service providers … to ensure maximum value and service continuity. Support the deployment and maintenance of new IT systems, software, and services. Oversee IT asset, licence, and contract management. Ensure the integrity, security, and continuity of business systems and data through appropriate backup and recovery measures. Contribute to IT strategy and continuous improvement initiatives across the business. Key Skills & Experience Proven experience More ❯
Ipswich, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
Reed Technology
opportunity for an experienced IT Support Manager to join a growing organisation and play a key role in managing the IT support function, leading internal projects, and ensuring exceptional servicedelivery across the business. You will oversee the day-to-day operations of the IT helpdesk, lead and mentor the IT support team, and work closely with both … and ensure efficient resolution of technical issues. Plan, coordinate, and deliver internal IT projects to a high standard with full documentation and governance. Drive high-quality, user-centric customer service, ensuring the IT function meets service level expectations. Maintain and develop internal IT procedures, policies, and technical standards. Manage relationships with third-party suppliers and service providers … to ensure maximum value and service continuity. Support the deployment and maintenance of new IT systems, software, and services. Oversee IT asset, licence, and contract management. Ensure the integrity, security, and continuity of business systems and data through appropriate backup and recovery measures. Contribute to IT strategy and continuous improvement initiatives across the business. Key Skills & Experience Proven experience More ❯
Customer Success Consultant/Customer Service Consultant - eduFOCUS has an excellent opportunity for a Customer Service Consultant to join our growing, vibrant, and friendly team! The position is a full-time permanent role, which will be office-based in Woodbridge, Suffolk and will focus on providing first point of contact' for existing and prospective clients. Why eduFOCUS eduFOCUS … Contract: Full-time, permanent position, office based only. Hours: 35 hours per week (Monday - Friday) Holiday: 28 days annual leave plus bank holidays About the role As our Customer Service Consultant , you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You'll help clients with system … a positive experience throughout their journey with eduFOCUS. Manage client records, orders, and documentation accurately within internal systems. Collaborate with colleagues to coordinate demonstrations, training sessions, and ensure smooth service delivery. About You As a Customer Service Consultant, you will need to work well in a small team, communicate effectively with colleagues at all levels, and make a More ❯
