Service Desk Analyst
- Hiring Organisation
- Opus Perm
- Location
- Ipswich, Suffolk, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £35000/annum
positive user experience. Device & Systems Support Support laptops, mobile devices, printers, and peripherals. Assist with device builds, configuration, and deployment. Troubleshoot connectivity issues (WiFi, VPN, network access). Perform routine checks and basic system maintenance tasks. Assist with cyber security monitoring and remediation tasks. Process & Continuous Improvement Follow ITIL-aligned … Microsoft Entra. Experience with ticketing tools (Zendesk, ServiceNow, Jira, etc.). Understanding of ITIL principles and service management processes. Basic networking knowledge (DNS, DHCP, VPN). Experience supporting SaaS applications. Behaviours & Attributes Customer-focused with a proactive, "can-do" attitude. Strong attention to detail and ownership of tasks. Able ...