user accounts. Administer and support Office 365, including Exchange Online, Teams, and SharePoint. Manage Active Directory, including user accounts, group policies, and access permissions. Diagnose and resolve problems with Windows operating systems and core business applications. Log and manage support requests using the IT ticketing system, ensuring timely updates and resolution. Escalate complex or unresolved issues to senior engineers … non-technical users. Key Skills: 2+ years of experience in an IT support role, ideally within a multi-user environment. Strong working knowledge of Office 365, Active Directory, and Windows OS (Windows 10/11). Confident in supporting end users across desktops, laptops, printers, mobile devices, and basic networking. Experience working with ticketing systems and managing a More ❯
Qualification (MCP, MCSA or Similar) Professional Membership (e.g. BCS) Additional Professional Qualification (e.g. Citrix, Cisco, VMware etc) ITIL Foundation Experience & Knowledge Essential Desktop PC support Dell PC & Laptop hardware Windows Operating Systems (7, 8, 8.1) Tablet devices (MS, Android, Apple) Desirable Windows Operating Systems Apple IOS & desktop/laptop Internet technologies Smartphones (Apple & Android) Skills & Abilities Essential Negotiating More ❯
key role in the company's ongoing success. What You'll Be Doing: 1st and 2nd Line IT Support - Handling more complex tickets, not just password resets. Systems Administration - Windows environment. Infrastructure Projects - Supporting improvements and rollouts. O365 & Networking - Managing and supporting a range of applications. Hardware Setup - Configuring and deploying new desktops and laptops. Stakeholder Management - Gather requirements … and set expectations with various stakeholders What You'll Need for this IT Support Engineer role: 2nd Line IT Support experience - O365, AD, Intune, Windows Server. Strong communication skills - You'll be working with teams across the business. Full UK driving licence & car - Travel between sites on occasions (mileage paid). Full right to work in the UK without More ❯
Employment Type: Full-Time
Salary: £30,000 per annum, Negotiable, Inc benefits
