2 of 2 Permanent Windows 10 Jobs in Suffolk

accounts. Administer and support Office 365, including Exchange Online, Teams, and SharePoint. Manage Active Directory, including user accounts, group policies, and access permissions. Diagnose and resolve problems with Windows operating systems and core business applications. Log and manage support requests using the IT ticketing system, ensuring timely updates and resolution. Escalate complex or unresolved issues to senior engineers … technical users. Key Skills: 2+ years of experience in an IT support role, ideally within a multi-user environment. Strong working knowledge of Office 365, Active Directory, and Windows OS (Windows 10/11). Confident in supporting end users across desktops, laptops, printers, mobile devices, and basic networking. Experience working with ticketing systems More ❯

/experience. Desirable ITiL Qualification. Microsoft Professional Qualification. Experience Essential The use of a centralised helpdesk call logging environment. Good knowledge of Microsoft Office. A good understanding of Windows 10. Experience supporting desktop and laptop hardware/software. Customer Service based role. Desirable Working knowledge of working in a virtualised environment. Skills and Knowledge Essential Ability to respond More ❯