2 of 2 Permanent Microsoft 365 Jobs in Sunderland

Logging, prioritising and tracking tickets through to resolution, escalating where needed. Troubleshooting hardware, software and printer issues for end users. Supporting users with Windows, Microsoft 365 and common business applications. Assisting with user account administration, including new starters, leavers and password resets in Active Directory. Helping diagnose … Desirable: CompTIA A+, IT Fundamentals+ or equivalent knowledge (or working towards it); experience in a customer service role; and any familiarity with Active Directory, Microsoft 365, ticketing systems or remote support tools. Why apply? This role offers the chance to build practical experience across IT support, user ...

Identify opportunities to improve business processes, operational efficiency, and system performance. Translate stakeholder requirements into practical technical solutions. SQL & Database Management Manage and maintain Microsoft SQL Server databases. Develop and maintain SQL queries, views, and stored procedures. Deliver data analysis and business intelligence solutions to support decision-making. … systems, including custom application development. Develop automation solutions to improve business processes. Maintain and administer key business systems, including Syspro (K3), Q-Pulse, Proficient, Microsoft 365 and Bartender Labelling Software. Systems Integration & Reporting Design, develop and implement system integrations and process automation initiatives. Create reports and customer ...