Head of Contact Centre
Sunderland, Tyne and Wear, England, United Kingdom
Gem Partnership Ltd
programmes, and performance management within the call centre Lead the transformation of call centre operations following new phone system implementation - 8x8 - ensuring smooth transition and enhanced capabilities Oversee recruitment, onboarding, and retention strategies to maintain a highly skilled and motivated workforce Act as the senior escalation point for complex operational issues and client concerns Develop strong relationships with key stakeholders More ❯
Employment Type: Full-Time
Salary: £50,000 - £65,000 per annum
Posted: