1 of 1 Permanent Applications Support Analyst Jobs in Surrey

with their BAU Support Analyst/Application Support@ Horley, UK Experince Required : Troubleshooting production issues for the supported Applications, network and Infrastructure (L2 support for calls that have been raised through the Level 1 Service Desk); Fault identification, diagnosis and troubleshooting … of the supported Applications and Infrastructure including: Resolution of faults confirmed, by CLIENT, to be an L2 issue; Review and tracking of fault status through job logs and regular status updates of related incident tickets with relevant information relating to the progress of the ticket resolution Provision of regular … out in Schedule 5; Incident categorisation and prioritisation in conjunction with CLIENT; Proactive and automated monitoring activities that include continuous health checks of the applications & INFRA, application logs, and key interfaces. Preventative actions driven through monitoring and analytic reviews of the Applications and interfaces and any perceived problem More ❯