4 of 4 DemandTrendPermanent Case Management Jobs in Surrey

upcoming Service Leavers to join them as a Technical Services Manager. You will take ownership of support cases within a high-security defence communications environment. The role will oversee case management, engineer visits, process improvement, and customer liaison to ensure effective service delivery. Key Responsibilities Manage all technical support cases, coordinating across engineering and project teams to ensure … effective resolution. Provide clear updates and briefings to senior management on case progress and actions. Plan and manage engineer site visits, ensuring correct equipment, logistics, and commercial arrangements are in place. Liaise with defence customers on technical and commercial aspects of support cases. Capture and track support trends, identifying improvements to processes and documentation. Manage small-scale projects … and on-site. What We're Looking For Experience working and handling CIS/WE products in a Military/Naval background. Experience coordinating engineering teams and managing technical case resolution. Ability to lead junior team members. Ability to liaise confidently with government/defence stakeholders. Strong organisational skills - able to manage logistics, documentation, and commercial aspects. Proactive, hands More ❯

support cases across Commercial Satellite Communication Services (CSCS4) Liaise closely with MOD System Engineering and Project Teams to coordinate resolutions Lead internal multi-disciplinary resolver groups and brief senior management on support case status Oversee logistical and technical support planning for field service visits Manage commercial arrangements tied to support activity, including external MOD liaison Provide technical input … field engineering teams Create and maintain support documentation and improvement plans Track support trends and identify systemic issues or improvement areas Contribute to obsolescence and support-related minor project management Deliver training to first and second line teams and assist in onboarding of new engineers Maintain oversight of CSCS4 spares procurement and stock levels Act as a confident technical … Navy, COMSAT, MILSAT, Defence Communications, Satellite Communications, Government Support, Secure Networks, Service Engineering, UK Defence, MoD IT, ITIL, Secure Infrastructure, Through-Life Support, CSCS4, NSSLGlobal, Field Service Engineering, Support Case Management Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting More ❯

a caseload comprising of CVL's, MVL's and Administrations. Deal with cases from inception to closure Prepare progress reports and statutory documentation Work to statutory deadlines and manage case diaries Carry out basic cashiering tasks on the case Deal with queries on a day-to-day basis from various stakeholders via phone and email (shareholders, directors, creditors … Attention to detail in carrying out all tasks Ability to work independently and effectively as part of a team Strong written skills and numeracy Knowledge and experience of IPS case management software, and Microsoft office packages Committed to a career in insolvency Hard-working, positive and diligent This is just one of a number of opportunities we are More ❯

suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments. Key Responsibilities: Own all support case management across UK Government CSCS contracts Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets Provide briefings to senior internal stakeholders and MoD counterparts … Oversee service visits: spares, equipment use, visit planning, and documentation Manage support case handovers, minor project delivery, and escalation paths Maintain accurate records in secure platforms (e.g., Secure Insight) Track trends across cases and initiate process improvements Deliver onboarding and training for 1st and 2nd line support staff Support MoD programme rollouts and documentation standards Support obsolescence planning and … facing scenarios with a proactive, problem-solving mindset Proficiency in standard office and ticketing tools Willingness to travel when required Desirable: ITIL understanding or certification Project coordination or obsolescence management experience What We Offer: Key technical position in a secure, mission-critical support environment Interaction with senior MoD and government stakeholders Opportunities to drive service improvement initiatives and shape More ❯