1 of 1 Permanent Field Support Engineer Jobs in Surrey

Job Responsibilities To provide Technical Support to customers and distributors, delivering the highest quality responses within agreed time frames. To create test schedules, plans, and reports for new and existing security products manufactured by Hanwha Vision. Skills & Experience Requirements Provide timely and accurate advice and support via phone … to date at all times with the progress. Maintain and develop the company's adopted CRM system ensuring all data relating to customers and support tickets is accurate and always up to date. To provide a high level of technical support to customers and associated service facilities. To … on site and create site visit reports. To utilise test equipment to replicate customer configurations for testing/troubleshooting purposes. To provide on-site support to customers and end users as required. To attend customer sites and assist with live site technical support and troubleshooting as required. To More ❯