8 of 8 Permanent Incident Management Jobs in Surrey

single-tenant architecture to a multi-tenant SaaS platform, requiring a fundamental shift from reactive ticket handling to systemic reliability, observability, and customer experience management at scale. You will own the end-to-end operational integrity of the platform, ensuring availability, performance, and customer trust, while partnering closely with … execution across all support tiers. The Head of Support sets the standards, governs vendor performance, and ensures every aspect of the support experience — from incident response to customer satisfaction — meets enterprise-grade expectations. Key Responsibilities Service Reliability & Platform Stability Own platform availability, performance, and reliability across all tenants Reduce ...

tasks and requirements of the role) Lead escalations and complex technical issues across the IT estate Maintain and improve ISO-aligned workflows: access control, incident management, asset life cycle, change management Administration and support: Microsoft 365, Azure AD/Entra ID Intune configuration and compliance JIRA, CrowdStrike … materials Ensure adherence to SLAs and operational standards across UK sites Essential Attributes:- Solid Microsoft 365 administration Strong Azure AD/Entra ID identity management Intune policy management and device configuration Broad Microsoft infrastructure understanding (endpoints, OS and User apps deployment, networks, SaaS) Experience working ...

network engineering with strong cyber security exposure Proven experience with: Next-generation firewalls (e.g. Palo Alto) Endpoint detection and response tools SIEM platforms Vulnerability management tools (e.g. Qualys) Cisco switching (Layer 2/3) and enterprise networking Wireless technologies (e.g. Aruba) Network load balancing Strong incident management ...

Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching - Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security Please apply ...

Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching – Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security Senior Cyber Security ...

Cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching - Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security Senior Network Analyst ...

into clear choices; and someone who brings energy, rigour, and leadership to big outcomes. Key Responsibilities Technology Strategy Oversee the strategy, delivery, and lifecycle management of Infovista’s enterprise technology roadmap, aligned with corporate objectives and growth priorities. Ensure coherence and prioritisation across platforms, applications, data, and operations … commercially grounded insight and recommendations. Provide executive accountability for the availability, performance, and reliability of all production and internal systems. Ensure strong operational governance, incident management, and service assurance. Embed modern operational practices to ensure initiatives are data‐backed, and aligned with strategic priorities Enable teams through standardised ...

ensure policies align with data protection, security, and confidentiality requirements. Responsible for standardising processes, tools and documentation for all data re4lated deliverable. Responsible for Incident Management. Responsible for Business Continuity. Responsible for Monthly Management Reporting. Responsible person as the point of contact between the Commercial Business Unit … junior team members. Qualification, Skills and Experience required: BSc Computer Science or equivalent Information Technology Infrastructure Library or equivalent 3-5 years in IT Management Proven experience in IT infrastructures (Active Directory, Microsoft Exchange), cloud services (AWS, Azure), network security, and cybersecurity frameworks. Strong organisational skills and attention ...