9 of 9 Permanent Incident Management Jobs in Surrey

diverse portfolio of software and technology-enabled services. The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. This role operates at the intersection … product, client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements. The Role Service Strategy & leadership. Define and execute ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

have moved more into a Service Delivery/Project Manager capacity. Looking after 3 data centres, you will be responsible for: Customer service delivery Incident management Project management Infrastructure future planning/strategy Vendor management As the IT Operations Manager, you will liaise with ...

implementing, testing and troubleshooting security solutions. Monitoring security tools and investigating security events and incidents. Supporting and maintaining SIEM, IDS/IPS and vulnerability management solutions. Carrying out and supporting penetration testing and vulnerability assessments. Providing third-line support for network security issues. Developing and maintaining security policies, procedures … colleagues and customers on cybersecurity risks, threats and best practice. Working alongside IT and Engineering teams to ensure networks and devices remain secure. Supporting incident management and driving security issues through to resolution. Keeping technical knowledge up to date and sharing expertise across the wider team. Providing security ...

maintain technical documentation, security policies and configuration guides Work closely with Engineering and IT teams to ensure secure network design and operation Participate in incident management and continual security improvement initiatives Some of the technologies and platforms you may be working with include: Cisco Firewalls Cisco Routers Cisco … Switches Juniper Platforms SIEM Solutions IDS/IPS Vulnerability Management Tools Penetration Testing Tools Computer Forensic Tools ISO27001 Compliance ITIL Qualifications and requirements for the Cyber Security Engineer: Strong experience with Cisco Firewalls, Routers and Switches Experience with Juniper networking platforms Hands-on knowledge of SIEM, IDS/ ...

/SQL Server Supporting bespoke, SaaS or business-critical software Troubleshooting software and application issues Windows environments Remote support tools Ticketing and incident management systems Working directly with customers or end users Experience supporting finance or accounting software such as Sage, SAP, NetSuite, Xero or similar would ...

have some exposure to:SQL/SQL ServerSupporting bespoke, SaaS or business-critical softwareTroubleshooting software and application issuesWindows environmentsRemote support toolsTicketing and incident management systemsWorking directly with customers or end usersExperience supporting finance or accounting software such as Sage, SAP, NetSuite, Xero or similar would be particularly useful ...

many of WTW’s market leading products. You will have worked on large scale and globally deployed SaaS applications that have a mature stack management capability. A sound technical background is essential to be successful in this role with experience in delivering large scale Cloud services. The Role: Provide … technical input, guidance and leadership to the team (including code quality, best practices, processes, some aspects of release management, etc.). Assist in the design and documenting of solutions meeting functional and non-functional requirements. Lead by example getting directly involved in the day-to-day delivery of work ...

many of WTW’s market leading products. You will have worked on large scale and globally deployed SaaS applications that have a mature stack management capability. A sound technical background is essential to be successful in this role with experience in delivering large scale Cloud services.The Role:Provide technical … input, guidance and leadership to the team (including code quality, best practices, processes, some aspects of release management, etc.).Assist in the design and documenting of solutions meeting functional and non-functional requirements.Lead by example getting directly involved in the day-to-day delivery of work with hands ...