3 of 3 Permanent Problem Management Jobs in Surrey

migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service … Improvement (change requests, release management & business relationship management) As a vital member of the team, you will play a crucial role in ensuring the smooth operation and optimal performance of the Unit 4 application whilst maintaining a high level of service delivery. Duties of the Unit 4 Service ...

best practices (least privilege, logging, guardrails) 2. Microsoft 365 & Azure Advanced support for M365 (Exchange Online, SharePoint, OneDrive, Teams) Azure AD/Entra ID management including Conditional Access and Identity Protection Intune device management and compliance policies Azure IaaS and PaaS support (VMs, Storage, Networking, App Services) Support … hybrid identity (AD Connect, SSO, MFA) Troubleshooting complex authentication and mail flow issues 3. Networking & Infrastructure Advanced troubleshooting of LAN/WAN connectivity Management of firewalls, VPNs and secure remote access VLAN, routing and switching configuration DNS, DHCP and TCP/IP issue resolution Performance diagnostics and packet analysis ...

senior leadership. Establish and optimise 1st and 2nd line support processes to ensure timely issue resolution. Embed best practices for incident, request, and problem management. Partner with business leaders to identify technology needs and improvement opportunities across the business. Communicate clearly with stakeholders to gather requirements and provide project … Oversee the planning and delivery of IT projects, ensuring they are on time and within budget. Manage risks, resources, and timelines using appropriate project management approaches. Monitor service and support performance metrics to assess effectiveness. Drive continuous improvement through data-led insights and process optimisation. Profile A successful Head ...