1 of 1 Permanent Ticket Management Jobs in Surrey

insights, and continuously improving reporting capabilities to support operational decision-making. This is a highly visible, cross-functional role requiring strong analytical thinking, stakeholder management, and the ability to communicate complex performance insights to senior leadership. Key Responsibilities Reporting Strategy & Requirements Translate business and leadership needs into structured reporting … rules, and data governance documentation. Drive consistency across markets and operational teams. Operational Performance Analysis Analyse delivery performance including SLA adherence, throughput, backlog trends, ticket ageing, and operational efficiency. Conduct root-cause analysis and identify performance improvement opportunities. Provide clear recommendations and risk assessments for leadership teams. Quality & Continuous ...