5 of 5 Permanent Virtual Machines Jobs in Surrey

of technical support via phone, email, and our ticketing system. Log, prioritise, and manage incidents through to resolution or escalation. Troubleshoot issues with Windows and servers, virtual machines, and networks. Perform daily system checks and monitor alerts for uptime and performance. Manage user accounts, permissions, and other admin tasks. Assist with installations, updates, and configuration work. Develop More ❯

of technical support via phone, email, and our ticketing system. Log, prioritise, and manage incidents through to resolution or escalation. Troubleshoot issues with Windows and servers, virtual machines, and networks. Perform daily system checks and monitor alerts for uptime and performance. Manage user accounts, permissions, and other admin tasks. Assist with installations, updates, and configuration work. Develop More ❯

and access services. Monitor system performance, capacity, and uptime, resolving alerts and incidents efficiently. Assist with system upgrades, patching, and scheduled maintenance tasks. Deploy and configure virtual machines, storage, and network components. Collaborate with project teams to support customer migrations and onboarding. Maintain detailed technical documentation and update configuration records (CMDB). Troubleshoot complex issues across hardware More ❯

and access services. Monitor system performance, capacity, and uptime, resolving alerts and incidents efficiently. Assist with system upgrades, patching, and scheduled maintenance tasks. Deploy and configure virtual machines, storage, and network components. Collaborate with project teams to support customer migrations and onboarding. Maintain detailed technical documentation and update configuration records (CMDB). Troubleshoot complex issues across hardware More ❯

and share knowledge with the team to assist in case resolution and sharing knowledge INDIVIDUAL RESPONSIBILITIES: Provide 3rd line telephone support for the Palo Alto product suite (Strata including VM-Series, Panorama, Prisma Access) Replicate and resolve customer issues where possible prior to vendor escalation Meet external and internal SLAs Maintenance and development of the lab infrastructure Undertake continual learning … Palo Alto support engineer Experience in supporting Check Point products Other Requirements Solid understanding of networking technologies and network troubleshooting tools Possess a thorough understanding of the Strata including VM-Series, Panorama, Prisma Access Prima SD-WAN, Prisma Cloud, Strata Cloud Manager Ability to prioritise work under pressure, work without supervision and use initiative to ensure that tickets are resolved More ❯