and maintain service excellence. Keep clear, professional communication with clients and internal teams. Troubleshoot networks, firewalls, switches, and connectivity issues. Manage systems via RMM tools. Maintain and support Windows 10/11, Microsoft 365 apps (Teams, Exchange, SharePoint, OneDrive), and WindowsServer2016/2019 environments. Support Active Directory, file permissions, DHCP More ❯
to join our 24x7 technical support team.• The successful candidate will have an existing track record working within a similar role and knowledge of the Microsoft software stack, WindowsServer 2016+, Hyper-V, VMware & Microsoft RDS. A good understanding of networking including troubleshooting would also be highly advantageous.• There will also be a large drive for … documentation• Following SLAs and tracking ticket resolution metrics Requirements • At least two years of experience in a similar role• Experience of some or all of the following; MicrosoftWindows Desktop/Server Operating Systems, MS Office Suite & M365, Exchange, Teams Telephony, Active Directory, Firewalls (Palo Alto), VMware vSphere, Hyper-V, SAN, Citrix, SQL Server … clients. You may also have experience in the following: 2nd Line Support, Helpdesk Analyst, Second Line Support Technician, Systems Administrator, IT Support, Network Engineer, Technical Support, Network Administrator, Server Administration, Systems Analyst, Help Desk, Second Line Support, etc. REF More ❯
