7 of 7 Permanent Customer Experience Jobs in Sussex

Overview This role focuses on the architecture and technical design of our customer experience (CX) solutions. This includes all touchpoints across the customer journey, from initial contact to ongoing support, and spans various channels such as voice, web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving … Business Analysts, Technical Architects) are following best practice design principles in line with the company architectural strategy Purpose of the role Define and maintain the technical architecture for our CX solutions. Design and document solutions for new CX initiatives and enhancements. Evaluate and select appropriate technologies to enhance the customer journey. Integrate various platforms and systems, including Genesys, HCL … development teams. Ensure adherence to architectural principles and security standards. Collaborate with stakeholders across the business to gather requirements and feedback. Monitor and optimize the performance and effectiveness of CX solutions. Stay up-to-date on emerging technologies and trends in the CX space. Qualifications Proven experience as a Technical Architect for CX solutions. Strong understanding of CX principles More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to … ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction More ❯

the digital strategy for a well-known travel and tourism brand. As Head of Digital, you'll define and deliver a data-driven roadmap that drives growth, engagement, and customer loyalty across multiple online platforms, including websites and mobile apps. You'll lead a talented digital team, oversee analytics and performance, and champion innovation, personalisation, and customer-first … digital experiences. While experience in travel, leisure, or hospitality is ideal, this role is also open to candidates from insurance who have a strong track record in B2C digital leadership, strategy, and transformation. Head of Digital Key Responsibilities: Develop and execute the company's digital strategy to support growth and enhance customer experience. Lead, inspire, and develop a … budgets, agency relationships, and technology partnerships. Ensure compliance with GDPR, PECR, and digital regulations. Collaborate with senior stakeholders to deliver a cohesive marketing and digital roadmap. About You Proven experience in a senior digital leadership role within a B2C environment. Track record of delivering successful digital strategies and transformation projects. Expertise across SEO, PPC, CRO, content, social, and email More ❯

seeking a Director of AI to lead the development and delivery of Focus Group's AI strategy - shaping how artificial intelligence enhances our services, drives efficiency, and creates new customer-facing value propositions. This is a pivotal role for someone with strong commercial and transformation experience who is passionate about the potential of AI and eager to turn … will: Lead Focus Group's AI strategy and roadmap, aligning initiatives to our growth objectives Partner with business and technology leaders to embed AI and automation across service delivery, customer experience, and internal operations Build and lead a small, high-impact AI team Evaluate and implement AI-driven tools and partnerships that deliver clear commercial and operational benefits … Help design and launch new customer-facing value propositions powered by AI Define success metrics, governance, and value tracking for all AI initiatives Report progress and outcomes directly to the CSTO and executive leadership team What You'll Bring Essential: Strategic and commercially minded problem-solver with a track record of turning ideas into delivered outcomes. Blend of consulting More ❯

fast-growing SaaS analytics company delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. The Role We're looking for an Automation Test Engineer to design and maintain test automation frameworks … strategies. Validate end-to-end telephony flows and analytics integrations in Microsoft Teams. Log, track, and report issues with clear defect documentation. What You'll Bring Strong hands-on experience with Playwright and Python for test automation. Experience with CI/CD pipelines (Jenkins, Docker, AWS). Solid knowledge of QA methodologies, frameworks, and best practices. Strong debugging … and troubleshooting skills across distributed systems. Familiarity with telephony platforms (Microsoft Teams, SIP, or Graph APIs). Experience working in Agile/Scrum teams. Bonus Skills Experience with BroadWorks or Webex platforms. Familiarity with Grafana, Datadog, or CloudWatch monitoring. ISTQB or similar QA certification. Why Join Akixi Work on cutting-edge analytics for cloud communications. Be part of More ❯

Lead the design and governance of data architecture for a major customer experience transformation programme. Responsible for mapping current and future data landscapes, creating data models, and ensuring seamless integration and migration across multiple systems Develop and document as-is/to-be data landscapes Create and maintain data models, taxonomies, and account hierarchies Define data flows, integrations More ❯

/2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who s passionate about technology, problem-solving, and delivering excellent customer support. The Role: You ll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer … Install, configure, and maintain IT systems and equipment Escalate complex issues to senior engineers where needed Deliver a high standard of service and communication to all users About You: Experience in a 1st or 2nd Line IT Support role Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking Excellent problem-solving and communication skills … A proactive, customer-focused approach to work Full UK Driving Licence and access to a vehicle What s on Offer: Salary up to £30,000, depending on experience Supportive team environment with opportunities for training and development Career progression within a growing IT business The client is looking to fill this opportunity immediately, so please apply ASAP or More ❯