8 of 8 Permanent Customer Experience Jobs in Sussex

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to … ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction More ❯

a 2nd and 3rd line position? Would you be keen to be one of the first points of contact for any client enquiries/queries regarding their on-line experience issues? Do you want to work for an employer who provides a perfect balance of work and fun - but always professional? This is a genuine chance to get your … complaints and problems Installing or changing software to fix issues Remotely accessing hardware or software for clients to make changes and fix problems Ideally, you'll already have: Ideally experience gained in troubleshooting/diagnosing problems, progressing them to colleagues if currently out of your remit/understanding Experience with Network repairs and analysis Ability to communicate effectively … to help customers fix their issues and feel satisfied with the experience Understand the importance of providing and maintaining first class customer experience at all stages. Consideration can be given to both experienced 1st line helpdesk technicians who find themselves wanting a more structured career path, as well as trainees, with an IT degree or qualification gained More ❯

Role: Mobile ForkliftEngineer Location: Brighton Please state locationwhen applying About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements. In … handling equipment including forklifts, side loaders, reach trucks Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work Providing a best-in-class customer experience for our business customers Book all Planned Maintenance with Customer Agree workload with Field Service Team Leader prioritising as below SG Fleet Chargeable Services Key Accounts … directed, commensurate with the efficient running of the organisation within the skills and capabilities of the individual and as required from time to time. What we are looking for: Experience in servicing, repairing or maintainingof materials handling equipment (MHE), construction plant, agricultural machinery or powered access equipment (MEWP), or Forklift trucks. Knowledge of automotive, mechanical, electrical, and hydraulic systems More ❯

and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you! We are looking for a Customer Support Team Lead to join us at INSHUR. We're based in sunny Brighton and our company embraces a hybrid working model, allowing you to thrive in both collaborative … in exciting markets across multiple territories including the UK, US, and the Netherlands, with plans to expand into new European countries. Supported by (and reporting to) the Head of Customer Operations, you'll be joining a friendly team of 10 who believe in delivering a world class service experience to differentiate INSHUR from your average Insurance company. We … deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do As a Customer Support Team Lead you will be responsible for leading and developing a team of Customer Support Associates. You'll coach, support, and motivate them to deliver exceptional service More ❯

Data Engineering team, you'll work with Microsoft technologies to build high-quality enterprise-level solutions that enable data-driven decision making, and empower employees to deliver first-class customer experiences. A lot of their current project work is on-premise, so you'll be using the likes of SQL Server, the BI Stack (SSIS, SSAS, SSRS) and Power … going forward. They pride themselves on being a people-first business, with a focus on personal and professional growth whilst supporting a healthy work-life balance. Requirements: Hands-on experience with SQL, SSIS, SSRS and SSAS Experience developing reporting solutions in Power BI with use of DAX Strong understanding of Data Warehousing principles Experience working in Agile … environments Experience working in regulated environments, ideally financial services Knowledge of Azure data platform technologies would be desirable but not essential Benefits: Salary up to 60,000 depending on experience Discretionary bonus 25 days annual leave plus bank holidays Holiday purchase scheme Pension Private medical and dental insurance Health cash plan Critical illness insurance Health assessment Life assurance More ❯

Adword Job Title: Quality Engineer SDET Java Location: BurgessHill Type of employment: Permanent Responsibilities: 5-9 years of experience in Technology with an emphasis on QA and confirmed ability in writing test cases running functional automated or performance tests and managing defects The candidate should have excellent soft skills strong technical ability with an extensive passion to learn with … a growth mindset Comfortable with modern datastores like postgres cassandra elasticsearch Comfortable experienced with backend microservice automation specifically REST and asynchronous messaging services eg Kafka RabbitMQ etc Demonstrable experience with Java as a programming Language Comfortable experience within a Scrum framework working with as part of a team to deliver business functions and customer journeys that are … metrics to drive innovation and improvement platform trend analysis Works with team to identify project portfolio challenges and report escalate as needed Uphold standards in order to ensure quality customer experiences through seamless robust and resilient journeys cutting across platforms Maintain a healthy and efficient CICD pipeline drive the strategy and the governance of automation and testing in a More ❯

Technical Sales Engineer OEM Location : Hailsham, East Sussex, BN27 4EL Salary : Competitive, based on experience Hours : Full time, 37 hours per week, Monday to Friday Contract : Permanent Benefits : 25 days holiday, private medical insurance, life insurance, salary sacrifice pension, and a state-of-the-art working environment. Join VACGEN and Help Shape the Future of Science & Innovation! For over … in the scientific and technical equipment sectors. Your Mission: This role blends technical understanding with relationship-building skills and commercial drive. You ll be identifying new OEM opportunities, understanding customer needs, and working closely with internal teams to deliver customised solutions. In this role, you'll: • Research and map potential OEM clients, identifying key stakeholders and opening doors via … industry events, both virtual and in person, building networks and generating leads. • Deliver engaging technical demos and webinars to promote our solutions and drive interest. • Feed market insights and customer feedback into product development and marketing strategy. • Collaborate with engineering, R&D and production to ensure seamless customer experience. What You'll Need: • A degree in Mechanical Engineering More ❯

Recruitment Services are delighted to be supporting a well-established and growing organisation based in Uckfield. Our client has built a strong reputation within their industry for delivering exceptional customer experiences and high-quality solutions. They are now seeking an enthusiastic Sales/Business Development Executive to join their friendly, professional team. This is a fantastic opportunity for someone … and articulating this to perspective clients Attending a small number of key events to support the business Key Attributes: Proven track record in sales, business development, or account management Experience in making high volumes of outbound sales calls Confident and professional phone manner, with the ability to quickly build rapport Strong communication and relationship-building skills Motivated, proactive, and More ❯