4 of 4 Permanent Customer Retention Jobs in Sussex

games room, employee benefits package, hybrid working (2 days in office) The Role We are seeking a Lifecycle Marketing Manager to manage and optimise acquisition, retention, and customer lifetime value initiatives for a leading technology provider in the online auction sector. Reporting to the Marketing Director, this is a strategic and hands-on position with ownership across … the full customer journey. You will manage omnichannel communications, including email, SMS/WhatsApp, push notifications, and digital marketing, while using a sophisticated CRM system to deliver highly targeted and personalised campaigns. Key responsibilities include: Developing and executing CRM strategies to improve customer conversion, loyalty, and revenue Implementing strategies to attract, capture, and convert new visitor data Overseeing … CRM system management, ensuring data accuracy and user access control Analysing customer data to identify trends, segmentation opportunities, and personalisation strategies Producing reports to track KPIs and highlight improvement areas Ensuring compliance with data regulations, including GDPR Collaborating with agencies, designers, and data teams to optimise communications Supporting the implementation of Bloomreach CRM with agency partners Driving increased customer More ❯

wellbeing and for women. This year, 95% of employees said it's a great place To Work - 41% higher than a typical UK company. The role: As a Senior Customer Success Manager at 15below, you'll build deep, trusted partnerships with a portfolio of customers in the global travel sector. You'll play a key role in helping customers … achieve measurable outcomes from our platform, while contributing to the growth and maturity of our Customer Success function. You'll combine strategic thinking with hands-on delivery, drawing on your knowledge of the travel industry, product expertise, and commercial awareness. You'll be: As a Senior Customer Success Manager at 15below, you'll build deep, trusted partnerships with … in the global travel sector. You'll play a key role in helping customers achieve measurable outcomes from our platform, while contributing to the growth and maturity of our Customer Success function. You'll combine strategic thinking with hands-on delivery, drawing on your knowledge of the travel industry, product expertise, and commercial awareness. You'll be: Forming strategic More ❯

discounts and more Drive Growth. Shape Strategy. Make Your Mark. My client is a well-established IT company based on the South East Coast. Known for their outstanding client retention and service-led culture, they ve grown organically through referrals and are now looking for a dedicated Business Development Manager to lead their growth strategy. This is a More ❯

We're looking for a highly analytical, customer-obsessed and results-driven Ecommerce Manager to take ownership of onsite conversion and broader ecommerce performance at Lucy & Yak. This is a key role in our growing digital team, with a core focus on identifying friction in the customer journey and delivering high-impact solutions that improve experience and drive … Head of Ecommerce and working closely with Digital Marketing, CRM, Creative, Tech and Brand, you'll blend strategic thinking with hands-on execution. You'll understand what makes our customer tick and use this to shape a best-in-class onsite journey across discovery, product, checkout and beyond. This is a brilliant opportunity to join a close-knit, agile … and creative team. Responsibilities - Conversion Rate Optimisation (CRO): Own and lead the ecommerce CRO strategy across web and app, delivering initiatives that improve conversion, AOV and customer retention. Develop and implement a robust testing roadmap, including A/B and multivariate tests, focused on optimising the full user journey. Use tools like GA4, heatmaps, session recordings and surveys to More ❯