8 of 8 Permanent Service Management Jobs in Sussex

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the Core … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so … of our offices in Salford Quays, Manchester; Haywards Heath, West Sussex; or Guernsey , with occasional office visits. Core skills for success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business More ❯

the future of American Express. Deliver a best-in-class digital servicing experience to everyone, everywhere, everyday. Site Services International are a team of problem-solvers, relationship managers, customer service experts, communicators, educators, technicians, analysts, engineers, project managers, facilitators, doers, thinkers and all-around helpful people. Our purpose is to ensure that Amex workplace technology works seamlessly and effectively. … of friction whilst providing impeccable customer service. How will you make an impact in this role? We have a fantastic open role based in our Brighton office for a Service Delivery Engineer,who will be managing a team in our customer facing Technology Concierge, supporting our deployment of world class experiences for colleagues & engineering teams globally. This role will … have access to cutting edge tools, engage with a progressive team, whilst working in a fast-paced environment where thinking outside of the box is championed.Your passion for service is critical for this role. Are you up for the challenge? Key responsibilities: Reporting into the Senior Service Delivery Manager - a key stakeholder - working closely to deliver goals. Troubleshooting More ❯

meet business needs while adhering to best practices and governance strategies Your responsibilities in the role Manage incidents and problems related to Power Platform and SharePoint environments. Perform change management activities, from small amendments to large-scale projects. Proactively monitor solutions and address emerging issues in SharePoint and Power Platform architecture. Ensure adherence to ICT policies and governance strategies … for existing apps and workflows. Develop and integrate Power Automate workflows with external toolsets. Support international colleagues through service management and relationship building. Redevelop and decommission outdated forms and workflows. Provide user guidance, training, and create service documentation. Maintain up-to-date service knowledge to enhance user experiences and reduce service overhead Skills and Experience … Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

collaborative and innovative approach across all business units. This is a hands-on leadership role suited to a highly experienced IT professional with a proven track record in IT service delivery, system integration, cybersecurity, and team development. You will take full responsibility for managing internal IT operations while aligning digital solutions with strategic business goals, ensuring compliance with regulations … IT function across infrastructure, applications, support services, cybersecurity, and systems integration Develop and implement strategic IT initiatives to enhance business efficiency, resilience, and digital transformation Oversee daily IT operations, service desk performance, incident resolution, and change control in line with defined SLAs Ensure data security, GDPR compliance, and business continuity planning are embedded and maintained Act as the primary … through tailored IT solutions Serve as the organisation's GDPR lead, managing data protection practices and governance Provide direct support to end users and maintain a high level of service delivery Head of Information Technology Job Requirements Bachelor's degree in IT, Computer Science or related discipline (Master's preferred) Minimum of 10-15 years' IT experience, including 5+ More ❯

start of your journey with UHSussex. Job responsibilities Main Duties and Responsibilities Operational Act as a lead engineer on the build, configuration, documentation and integration of new IT network service components as part of the Trusts on going technology expansion alongside the capital programme Management of Installation of new structured cabling including WAN and Distribution connections alongside client … response to network errors and performance issues Provide and maintain evidence to support information security reviews and best practice including the information governance toolkit and the ISO27001 Information Security Management System Communication Required to explain complex IT issues to non-IT staff ensuring that understanding is gained. May be required to run training or lead presentations for non IM … T staff again ensuring that understanding is gained. To advise customer representatives and service users of issues relating to the IT service needed to meet their specific IT needs. Communicate effectively with all customer personnel and service users in a positive and helpful manner Liaise appropriately with external product suppliers and contractors, and with other NHS and More ❯

start of your journey with UHSussex. Job responsibilities Main Duties and Responsibilities Operational Act as a lead engineer on the build, configuration, documentation and integration of new IT network service components as part of the Trusts on going technology expansion alongside the capital programme Management of Installation of new structured cabling including WAN and Distribution connections alongside client … response to network errors and performance issues Provide and maintain evidence to support information security reviews and best practice including the information governance toolkit and the ISO27001 Information Security Management System Communication Required to explain complex IT issues to non-IT staff ensuring that understanding is gained. May be required to run training or lead presentations for non IM … T staff again ensuring that understanding is gained. To advise customer representatives and service users of issues relating to the IT service needed to meet their specific IT needs. Communicate effectively with all customer personnel and service users in a positive and helpful manner Liaise appropriately with external product suppliers and contractors, and with other NHS and More ❯

IT strategies to support business efficiency, growth, and resilience. Oversee IT infrastructure, enterprise systems, networks, and applications, ensuring high performance and security. Manage daily IT operations including user support, service desk, incidents, change control, and asset management. Ensure IT services meet defined SLAs and deliver high user satisfaction. Establish and maintain governance and compliance controls, including data protection (GDPR … Identify and implement value-adding technology solutions and cost-saving initiatives. Lead and mentor the internal IT team, fostering a collaborative, high-performing environment. Manage third-party vendors and service providers, ensuring value for money and quality service. Advise senior leadership on IT risks, compliance issues, and innovation opportunities. Lead software development and systems integration strategies. Coordinate closely with … Serve as the lead for GDPR compliance activities within the business. Provide direct support to users, ensuring prompt and professional issue resolution. Key Skills & Knowledge: Strong background in IT service management (preferably ITIL-based) Deep understanding of governance, risk, and compliance frameworks Demonstrated success in delivering efficient, secure IT operations Expertise in data protection, cybersecurity, and risk mitigation More ❯